Customer Service Office Assistant

Ruth Rioseco

Customer Service/Finance

***** ***** ****** **** ******* FL 33584

813-***-****

****************@*****.***

OBJECTIVE

Secure a responsible career opportunity to fully utilize my training, experience and skills, while making a significant contribution to the success of the company

EDUCATION —

EXPERIENCE

1996

Inter American University

San German, P.R.

Bachelor’s in Business Administration

Magna Cum Laude

August 2006 - Present

-Discrepancy Specialist • Ford Motor Company

Different Positions with the company:

-Account Maintenance

-Bad Numbers

-Loss Prevention

-Multiple Accounts

-Total Loss Department

Complete AIM/Pinnacle balancing daily.

Called dealers/finance managers

Inbounds and Outbounds calls

Resolve missing contracts daily.

Process ""No Headers"" daily.

Reconcile Missing Image Report.

Ensure DPW reconciliation, payment & collection is completed monthly per Procedure

Resolve missing contracts daily

Process ""No Headers"" daily

Be sure contracts funded efficient

Operates different computers programs

Jan 2004 – April 2006

Office Assistant • Medical Office/All Kids Clinic

Inbound and Outbound calls

Verified medical insurance policy and coverage

Customer service

Operates different computers systems

KEY SKILLS —

LANGUAGUES

Interpersonal Skills.

Critical Thinking.

Problem Solving.

Fast Learner.

Customer Service skills. Teamwork Communication.

Active Listening.

Adaptability.

Empathy

Language skills.

Administrative skills.

Bilingual English and Spanish

REFERENCES

Available upon request

Contact this candidate