Angela Depetris

Inez, KY *****

adr1op@r.postjobfree.com

606-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Call Center Representative/front desk

Advantage dermatology - Jacksonville, FL

Present

Manager of call center / front desk check in an out Medical Records Clerk

Big Sandy Health Care - Inez, KY

October 2020 to January 2021

Front desk check out patients took payments processed insurance verification made future appointments in IMS software scanned documents faxed an emailed answered phones Education

Certificate in Medical office

Concorde Career Institute-Jacksonville - Jacksonville, FL Skills

• Customer Service (2 years)

• Call Center (2 years)

• CSR

• Typing (10+ years)

• Preschool Experience

• Medical office experience (2 years)

• 10 key calculator (2 years)

• Computer literacy (2 years)

• Clerical experience (10+ years)

• Microsoft Outlook

• Childcare

• Teaching

• Classroom Management

• Medical Terminology

• ICD-10

• Phone Etiquette

• Experience with Children

• CPT Coding

• Medical Coding

• Medical Records (2 years)

• EMR Systems (2 years)

• Early Childhood Education

• Data Entry (10+ years)

• HIPAA

• Documentation review

• ICD-9

• Toddler Care

• Medical Scheduling (2 years)

• Medical Billing

• Epic (2 years)

• Patient Care (2 years)

• Insurance Verification (2 years)

Certifications and Licenses

National child development

Assessments

Administrative assistant/receptionist — Completed

September 2020

Using basic scheduling and organizational skills in an office setting Full results: Completed

Work style: Reliability — Completed

July 2019

Tendency to be dependable and come to work

Full results: Completed

Scheduling — Familiar

August 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar

Customer service — Completed

September 2020

Identifying and resolving common customer issues

Full results: Completed

Office manager — Completed

October 2020

Scheduling and budgeting

Full results: Completed

Attention to detail — Completed

January 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Customer focus & orientation — Proficient

September 2020

Responding to customer situations with sensitivity Full results: Proficient

Accounting skills: Bookkeeping — Familiar

September 2020

Calculating and determining the accuracy of financial data Full results: Familiar

Supervisory skills: Motivating & assessing employees — Completed October 2020

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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