Jalene R LaPradd

518-***-**** (Cellular)

adr1ol@r.postjobfree.com

*** ***** **. **** * Warrensburg NY 12885

Education/Certification

Healthcare Clerical Support 07/2016

BOCES Adult & Alternative Education, Norwood, NY

Nationally Certified Medical Administrative Assistant 7/14/2016

AAS: Business Management, Marketing, & Entrepreneurship 09/2006-06/2007

SUNY Adirondack, Queensbury, NY

Completed Two Semesters

Work Experience

Production Associate 06/2022-present

Medline, Glens Falls, NY

Assemble and package medical device products to high quality standards in accordance with all policy and procedural standards of Medline Industries, Inc.

Set up work station with necessary equipment and supplies as per job assignment

Follow proper procedures involving a broad range of components which requires one or more of the following: bonding, assembling, packaging, sealing or operating equipment per specifications

Assemble and package devices following the operating procedures and blueprints

Complete all documentation as required for each work order

Adhere strictly to all Medline safety procedures and policies at all times

Cashier 10/2021-06/2022

Walmart, Queensbury, NY

Provided customer service, including problem-solving and answering questions to ensure customer satisfaction

Accountable for a cash drawer and used computerized register

Disinfected workspace and organized according to company policy

Pitched in where needed to stay busy when there were no customers to cash out

Maintained a professional temperament during times of high customer traffic

Learned how to work Customer Service, return items and exchange

Keep an eye on all customers while in charge of self checkout

Clerk 07/2018-08/2021

Change Healthcare, NY

Counted and organize Medical Claims. Took out what had to be worked and sent to the correct person then, folded the rest of the claims.

Became Proficient in EPIC, MMIS (Putty), Word, Excel, ImageNow, and On Base. I received patient’s correspondence and updated their health insurance, made a new account for No Fault or Workers Comp. I was able to post money and denial codes to accounts; I also looked into other patient’s request and then sent to the correct team for further review.

Printed Appeals and Refunds, checked information, Noted the account with Certified Mail number so it could be tracked, then sent the letters out to the correct insurance company. Uploaded the appeals and Refunds into ImageNow and then linked to the correct account.

I have trained other employees in what I do and also came up with a picture-by-picture instruction Manuals to help in the future.

Hand write Medicaid Claims and find correction in appeals before sending them out to insurance companies.

Strictly applied all HIPAA guidelines according to the policies and standards of the organization

Created spreadsheets to organize and get everything out in time and make sure nothing was left behind.

Deli Associate 08/2017-05/2018

Hannaford, Massena, NY

Opened the deli in the morning, went through all products and checked dates, cleaned slicers, prepping table, and counter

Made sure there were hot chickens and turkeys out at the correct time and that their temperatures stayed above a certain degree. Also checked the temps on all refrigerator items every 2 hours

Kept a friendly attitude toward all types of customers and made sure they always left happy.

Health Unit Coordinator 01/2017-03/2017

Massena Memorial Hospital, Massena, NY

Put Doctor Orders in the computer, answered phones, put together charts, kept the paper work up to date, and faxed paperwork after a release form was signed.

Strictly applied all HIPAA guidelines according to the policies and standards of the organization

Three months of training on MediTech

Office Assistant 10/2015-12/2015

Massena Wellness Center, SLPC, Massena, NY

Filed medical charts, and organized filing system. Managed chart overflow and processed new charts

Strictly applied all HIPAA guidelines according to the policies and standards of the organization

References

Amie Baker 518-***-****

Team Lead, Change Healthcare, Queensbury, NY

Christina Donaldson 937-***-****

Stay at Home Mom, West Union, OH

Tracy Breeyear 518-***-****

Manager, Change Healthcare, Queensbury, NY

Donna Bales 518-***-****

Accounts Receivable, Change Healthcare, Queensbury, NY

Contact this candidate