Nurse Practitioner Customer Service

Racquel Woodard, FNP

Tamarac, FL ***** *******.******@*****.*** 203-***-****

Geriatric Nursing Rehabilitative Care Healthcare Management

PROFESSIONAL SUMMARY

●Family Nurse Practitioner with more than 10-years of experience in providing direct patient care including history review, health education, physical exam, counseling, diagnosis, and treatment according to protocols.

●Excel in collaborating with the clinic staff to provide primary health care services effectively and efficiently.

●Strong skills in providing emergency medical procedures such as cardiac life support and other condition stabilizing interventions.

AREAS OF EXPERTISE

Direct Patient Care Healthcare Electronic Medical Records Inpatient Care Basic Life Support Quality Patient Care Training & Health Education Quality Outcomes Acute Nursing Care Customer Service Strong Interpersonal Skills

WORK EXPERIENCE

MDS Coordinator 07/2015 – Present

Wilton Manors Health & Rehabilitation Center – Wilton Manors, FL

Lead the care management for patients by partnering and communicating with them, their families, Physicians, healthcare providers, and the nursing team to provide the highest quality of care. Ensure accurate assessments and up-to-date care plan for all patients and that all records pertaining to resident care are consistent.

Audit resident charts, care plans, and charting to ensure documentation supports the care provided and reimbursement level.

Maintain compliance with guidelines for participation in Medicare, Medicaid, and other benefit programs.

Participate in Interdisciplinary Team (IDT) care plan meetings and resident/family care plan meetings in an organized and efficient manner.

Complete and transmit MDS assessment and reports in accordance with Medicare, OBRA, Medicaid and other benefit program requirements.

Floor Nurse 07/2013 – 07/2015

Palms Nursing & Rehab – Lauderhill, FL

Directed nursing care to residents and supervised the day-to-day nursing activities performed by nursing shift staff in accordance with current Federal, State, and local regulations. Utilized a collaborative process in the assessment, coordination, and evaluation and advocacy the options and services required to meet an individual's health needs. Promoted communication and the available resources to promote quality, cost-effective outcomes.

Accurately interpreted data about the patient’s status to identify each patient’s specific needs and provide care needed. Reviewed labs and assessed patient’s response to treatment in a timely manner.

Ensured all aspects of patient care are performed in an environment that optimized patient safety and reduces the likelihood of medical / health care errors.

MDS Coordinator 12/2008 – 07/2013

West Broward Rehabilitation & Healthcare – Plantation, FL

Guided the day-to-day administration of established policies and programs related to nursing care, including scheduling and personnel management, PPS and MDS compliance, and on-going patient assessment and evaluation. Coordinated care and services based on resident needs and individual preferences as determined by ongoing assessment and evaluation.

Monitored the health needs of residents, provided appropriate and timely intervention as needed, and communicated analysis to internal and external parties.

First point of contact for staff in clinical emergencies resident change of conditions and other urgencies as appropriate.

Ensured admission documents were complete, accurate, and in compliance with company standards under the guidance of the Director of Health Services.

LPN Charge Nurse 02/1999 – 12/2008

Silver Springs Nurse & Rehab – Meriden, CT

Supervised CNAs and provided direct patient care in accordance with State, Federal and MFA guidelines. Wrote weekly/monthly summaries of patients’ status, abilities, and addressed problems identified in the patient care plan for RN review. Administered and recorded medications and treatments as assigned, and observed and reported patients' vital signs, symptoms, and general conditions.

Delivered professional nursing care to residents through the proper administration of prescribed medications and treatments.

Monitored the medication and treatment cart, nurses' station, and medication room to ensure that expired medications were properly disposed of, and narcotics were counted per policy and regulations.

Assigned duties to CNAs and took an active role in supervising, educating, and helping them develop.

EDUCATION & CREDENTIALS

Master of Science, Family Nurse Practitioner 03/2021

Chamberlain University – Downers Grove, IL

Associate of Science, Nursing 02/2015

City of College – Fort Lauderdale – Fort Lauderdale, FL

Certifications

Family Nurse Practitioner Certification, ANCC, 2021

CLINICAL EXPERIENCE

250 Hours, SBM Rehabilitation Medical Center INC., West Palm Beach, FL

Monitored physical exams for patients aged 21 to 90-years old, ordered labs and medications, and educated patients on healthy habits to improve clinical outcomes.

125 Hours, Cr. Nidal B. Radwan, MD, Miami, FL

Performed professional nursing procedures and ordered labs and medications per the physician's order. Entered new orders in the EMR and notified the resident's representative.

125 Hours, Center for Pediatric Care Inc., Miami, fL

Oversaw physical and exams. Performed assessments and physicals on pediatrics from 6-weeks to 15-years and educated parents on anticipatory milestones. Administered vaccinations according to age and recommendations.

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