Customer Associate Service

TAYJUANA T. JOHNSON

**** ****** ***** **. ***********, GA - 404-***-****

************@*****.***

EXPERIENCE

AUGUST 2016- JUNE 2022

RETAIL CUSTOMER ASSOCIATE, FEDEX

Ensured all customer problems were resolved quickly and to the satisfaction of the

customer.

Knowledgeable in all areas of the Store’s business, including print, signs & graphics,

and shipping.

Provided an outstanding customer service experience by using consultative skills to

anticipate customer needs, suggested alternatives, and found solutions to meet

customer needs.

Memorized entire line of company products and services, including prices and

special discounts.

JUNE 2013 — AUGUST 2016

CUSTOMER SERVICE SPECIALIST, PROGRESSIVE INSURANCE

.

Answered and directed 40+ calls daily, with goals including selling plans, managing

customer accounts, responding to service queries, and cancelling accounts.

Researched and managed highly complicated accounts to provide comprehensive

service to customers and assist upper management.

Maintained a friendly and positive attitude at all times, even with unhappy and unruly

customers.

EDUCATION

JUNE 2016

BACHELOR DEGREE, AMERICAN INTERCONTINENTAL UNIVERSITY

JUNE 1988

HIGH SCHOOL DIPLOMA, THOMAS CARR HOWE

SKILLS

* Microsoft Office - Word & Excel

« Written and Verbal Communication

« Adaptability

« Teamwork

« Leadership

.

Problem-Solving

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