Flight Attendant Customer Service

VICTORIA ASHTON

*************@*****.*** 757-***-**** Virginia Beach, VA 23464

Summary

Service-driven professional offering more than [40] years of experience working as flight crew member. Customer-oriented attitude

and successful problem-solver. Successful Flight Attendant with strong dedication to safety and customer service. Smart and

polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.

Skills

© Conflict mediation © Working collaboratively

e FAA regulations © Critical thinking

© Brand promotion © Relationship building

© Leadership e Emergency situations management

© Public interaction ¢@ Adult AED and CPR

© Team oversight © = Training and coaching

© Administrative tasks

Experience

American Airlines Philadelphia, PA © Demonstrated and clearly explained safety processes and emergency

Senior Flight Attendant procedures to passengers before takeoff.

03/1980 - Retired © Completed flight logs, passenger action reports and inventory paperwork with

high attention to detail.

© Attended trainings in customer service, conflict resolution techniques, and

safety procedures to remain current on new requirements and procedures.

© Followed safety, passenger and supply pre-flight checklists.

© Dealt with mechanical and passenger emergencies according to standards.

© Comforted and provided reassurance to passengers during unforeseen or

stressful events, such as flight turbulence and flight delays.

© Promoted passenger and crew safety by maintaining airline and federal aviation

regulations at all times.

© Offered answers to passengers’ questions and resolved issues that arose during

flights.

© Controlled flight environment by responding to disruptive passengers per FAA.

and federal guidelines.

Education and Training

Virginian Wesleyan College

Bachelor of Arts in Psychology

Accomplishments

© Attended various trainings and workshops and received a job promotion as a result.

© Trained new flight attendants in customer service and safety techniques, improving overall service quality by 100%.

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