Data Entry Customer Service
Resume:
Amanda (Mandy) Ward
(Mandy)
Tallahassee, FL ****3
****************@*****.***
People-oriented, outstanding communication / customer service skills. Authorized to work in the US for any employer
Work Experience
Unit Secretary
Tallahassee Memorial Hospital - Tallahassee, FL
August 2021 to Present
I work on the postpartum floor of the Women’s Pavilion at Tallahassee Memorial Hospital. answer phones
make charts for the newborns that are born
inventory on supplies for moms and babies
assist patients when needed
Owner
Ward Home Daycare - Tallahassee, FL
September 2008 to May 2021
I took care of children ages 6 weeks to 5 years old in my home. Office Manager
Awaken 514 - Tallahassee, FL
April 2004 to September 2008
• Scheduled appointments for clients
• Inventory
• Payroll Taxes
• Scheduled meetings
• Collected payments
• Managed office supplies
• Hired and mentored employees
Warranty Administrator
Capital Eurocars - Tallahassee, FL
November 1999 to April 2004
• Data Entry
• Submitted warranty claims for Volkswagen
• Assisted customers when necessary
• Would cashier when needed
• Multi-line Phones
Eye Care Receptionist
Capital Health Plan Eye Care - Tallahassee, FL
April 1996 to November 1999
• Multi-Line Phones
• Assisted patients
• Scheduled / Canceled appointments
• Filed patient charts
• Faxed, copied, and scanned documents
• Checked insurance information
• Helped with all questions and complaints
Education
Associate in Business Administration
Tallahassee Community College - Tallahassee, FL
June 2001
Associate in Early Childhood Development
Lively Technical Center - Tallahassee, FL
June 1992
High school diploma
Amos P. Godby High School - Tallahassee, FL
August 1987 to May 1990
Skills
• Customer service (10+ years)
• Data entry (10+ years)
• Multi-line Phone Systems (10+ years)
• Medical Receptionist (10+ years)
• Medical Scheduling (10+ years)
• Medical Office Experience (10+ years)
• Medical Billing (5 years)
• Insurance Verification (6 years)
• Medical Records (10+ years)
• Office Management (5 years)
• Medical Terminology (10+ years)
• QuickBooks (8 years)
• EMR Systems (10+ years)
• Childcare (10+ years)
• Clerical Experience (10+ years)
• Microsoft Excel (10+ years)
• Microsoft Office (10+ years)
• Hospital Experience (Less than 1 year)
Assessments
Verbal Communication — Expert
February 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Expert
Organizational Skills — Highly Proficient
February 2019
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
Data Entry Skills — Highly Proficient
February 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Highly Proficient
Scheduling Skills — Highly Proficient
February 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Highly Proficient
Scheduling — Highly Proficient
June 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Verbal Communication — Highly Proficient
August 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
August 2019
Applying customer service skills in a call center setting. Full results: Highly Proficient
Attention to Detail — Highly Proficient
September 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Customer Focus & Orientation — Expert
September 2019
Responding to customer situations with sensitivity. Full results: Expert
Medical Receptionist Skills — Highly Proficient
November 2019
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
May 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Medical receptionist skills — Highly Proficient
March 2021
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Customer service — Highly Proficient
July 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Receptionist — Highly Proficient
January 2021
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Data entry: Accuracy — Highly Proficient
May 2021
Entering data quickly and accurately
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate