Customer Service Administrative Assistant

MONICA HERRINGTON

**** ****** ** ******* *******, MS 39059 · 601-***-****

******************@*****.***

EXPERIENCE

APRIL 2020 – PRESENT

ADMINISTRATIVE ASSISTANT, Copiah Living Center, Crystal SPrings, MS

I am responsible for performing payroll biweekly, every other Monday. Solely responsible for managing accounts receivable/payable. I work with new vendors daily assuring payments will be made early or on time. I am also responsible for all Copiah Living Center employee orientations and each personnel folders/files. I create and interact with Blue Cross Blue Shield and Aflac insurance for each full time employee that chooses to have insurance. I then reconcile the insurance for both companies every month. I work with each resident monitoring his/her Trust Fund. I send letters and contact families concerning balances that are over the Medicaid limit. I help the resident make purchases with approval from both resident and responsible parties. I reconcile the Trust Fund bank statements weekly. Lastly, I interact with doctors and banks to perform daily tasks.

AUGUST 2015 – APRIL 2020

EXECUTIVE ADMINISTRATIVE ASSISTANT, Property Investments, Byram, MS

I am responsible for customer service and communication with multiple clients and employees for Property Investments, the parent company of seven individual businesses. Solely responsible for managing accounts receivable/payable, taxes, deposits and weekly payroll.

APRIL 2014 – AUGUST 2015

SECRETARY/DEBT COLLECTIONS, Smith Rouchon and Associates, Jackson,MS

I worked with customers and companies regarding debt collection. Updated customer profiles based on receipt of information from Credit Reporting Agencies, handled customer service issues via phone and email, provided exceptional customer service to all clients, and updated computer system daily with accurate information.

NOVEMBER 2012- APRIL 2014

SALES ASSOCIATE, best buy corporation, flowood,MS

Samsung Brand Mobile Expert (cell phones, tablets, watches, etc.) for customers seeking new/existing service through Best Buy. I provided exceptional customer service, answered client questions and educated clients on available programs. The 3 mobile companies that were provided through Best Buy are AT&T, Sprint, and Verizon.

EDUCATION

AUGUST 2010- PRESENT

ASSOCIATES, hinds community collegE, Raymond, MS

MAY 2009

DIPLOMA, Terry High School, Terry, MS

General Studies

SKILLS

Fastest Typist in School

Dedicated, Organized

Leader

Strong Willed

Over Achiever

Trustworthy

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