Customer Service Project Coordinator

VIVICA SHUMPERT

**** ********** ******, *******, ** 38109 M: 901-***-**** **************@*****.***

SUMMARY

Established and maintained systems that created a level of customer service which was sustainable for over 28 years. Detail oriented with the ability to stay focused under pressure.

●Proven critical thinker

●Microsoft, WordPress & Excel proficient problem solver.

●Detail oriented.

●Dedicated to systems and self-disciplined.

●Team player and builder.

Experienced working with a diverse clientele.

EXPERIENCE

July 1992 - Present (CEO, Founder)

Shumpert Enterprises — Memphis, TN

●Create annual goals and budget.

●Develop marketing plans.

●Perform services for clients, follow-up and retention program.

September 1 995 — January 2014 (Project Coordinator)

J Nails Spa — Memphis, TN

●Assisted with daily operations of salon.

●Scheduled clients, processing payments, maintaining client records, and general accounting.

●Coordinated annual educational events such as, Hadassah (Jewish Women's Group).

●Maintained blog on WordPress and increased social media presence.

January 1991 to July 1992 (Executive Secretary, Treasury Division) City of Memphis — Memphis, TN

● Reported directly to City Treasurer. Assisted in financial reporting.

● Created and monitored purchase orders up to $25 K.

● Ordered and responsible for budget of all office supplies.

July 1989 to January 1991 (Material Handler)

Kelly Services, Memphis, TN longest assignment Plough

● Inspected and sorted products for damage.

● Prepared damaged products for shipping with packaging and paperwork.

● Maintained clean and safe work area.

EDUCATION AND TRAINING

Colorado Technical University - Chicago, IL

Bachelor of Science: Project Management Expected Graduation: May 2020

LICENSES

Health and Life License, State of TN

Cosmetology, State of TN

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