Service Representative Customer
Resume:
BECKY MARTINEZ
***** ** *** **, *****, FL *****
Email · *********@*****.***
OBJECTIVE
Seeking a challenging position in an organization where I can utilize my skills and education to provide support to patients while making a significant contribution to the success of the company. SKILLS
• Bilingual in Spanish and English
• Outstanding verbal and written communication skills
• Excellent Customer Service Skills
• Proficient Computer Skills in Microsoft Office
EXPERIENCE
June 3, 2021 – Present Patient Advocate – Liberty Health Sciences
• Ensure that all communication with potential customers and current patients are meeting company standards.
• Serve as a patient advocate, educator and customer service representative and ensure patients are serviced promptly and efficiently.
• Fulfill orders properly, including the correct label, patient label and proper packaging procedures.
• Perform weekly inventory counts and reports to Management.
• Report and document all customer complaints and returns.
• End of the day Cash Register Reconciliation.
1998 – 2010 MRI Technologist – BAPTIST HEALTH SYSTEMS, MIAMI CHILDREN’S HOSPITAL, VITAL IMAGING DIAGNOSTIC CENTER
• Specialized in Magnetic Resonance Imaging scanners at hospitals and diagnostic facilities.
• Worked directly with patients, educated them on what to expect, injecting patients with contrast media, such as a dye.
• Give I.V. contrast to patients in order to provide a better contrast that a physician can use to diagnose medical problems.
• Maintain proper quality control procedures.
• EMR Experienced.
• Greeting Experienced.
• Excellent Telephone Skills. Making appointment confirmations
• Strong problem-solving skills.
• Preparing patient files.
EDUCATION
June 1998
A.S. in Radiography, MIAMI DADE MEDICAL CAMPUS
June 1994
Diploma, G. Holmes Braddock High School
REFERENCES
AVAILABLE UPON REQUEST
Contact this candidate