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Customer Service General Manager

Location:
Dearborn, MI, 48126
Posted:
August 06, 2022

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Resume:

Celeste Austin

**** ******

Dearborn, MI *****

313-***-****

adr1ap@r.postjobfree.com

Bob Evans

*/****-*******

AGM

Annual sales: $1.7-$2.0 million

. Hired as assistant, trained as agm for training store

. Transferred to 2nd location to improve food cost

. Trained staff to lower food cost from 3% plus variance to the current 1.1% variance

. Store received first bonus in three years

(Seeking advancement into next level)

12/2016-4/2018 Five Guys Burgers Southfield, MI General Manager

Annual sales: $1.5 -$2.0 million

. Hired on as General Manager

. Managed at 2 locations supervising 20+ employees and 4 managers

. Utilized as a training GM for MITs

. Maintained food cost at .5%, performed regular inventories keeping par levels low

. Increased sales $$K per week, improved locations performance thru LSM

. Developed employees to management

(Seeking growth and development)

6/2012 – 12/2016 Checkers Drive-In Restaurants Westland, MI

Training General Manager

Annual sales: $1.2 - $1.6 million

• Hired on as Manager, promoted to GM after 6 months

• Managed at 4 locations supervising 20+ employees and 2 managers

• Utilized as a Training GM for MITs for other locations for this franchisee with 10 locations

• Turned around 3 under performing locations in 3 years

• Reduced food costs from a 3% variance to .5%, performed regular inventory keeping par levels low

• Increased sales $6K per week, improved location's performance thru LSM

• Developed several employees to management

• Currently returning 26% profit to bottom line

(Reason seeking: security issues, lack of growth)

2/2008 - 5/2012 Subway Sandwich Shops MI & AZ

Training General Manager

Annual sales: $800K - $1.2 million

• Hired on as GM in Michigan

• Relocated to AZ, hired on as Training GM with another Franchisee

• Managed at 2 locations, transferred to highest volume location in Phoenix area

• Improved sanitation, developed staff to management, trained new MITS for new locations

• Reduced inventory, par levels, and reduced food costs back to goal

• Oversee daily operations, Staffing, Training & Developing, P&L, Food Safety, Build sales, Customer service, New product roll out, Reviews, Time goals, Control labor, Ordering & budgeting, Banking

• Relocated back to Michigan in 2011 and re- hired on as GM with another MI Subway Franchisee

(Reason left: resigned for Checkers opportunity)

Other Experience & Education

8/2006 - 2/2008, Server, Ram's Horn, Dearborn, Michigan

3/2003 - 8/2006, Training GM, Burger King, MI

4/2000 - 3/2003, Training GM, Wendy's International, MI

9/1990 - 4/2000 Manager, Rams Horn, Allen Park, MI

Wayne County Community College, Taylor, MI

Servsafe Certified



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