Scrum Master Specialist
Resume:
Kadon Jackson
************@*****.***
Hollywood, FL
Multi-certified scrum leader with a track record of implementing agile methodologies for scrum ceremonies to facilitate on- time product delivery. Achieving positive and measurable organizational impact through disciplined, collaborative, and supportive scrum events. Combines analytical knowledge, leadership abilities, and relationship-building skills to engage scrum teams and stakeholders at all levels. Excels at identifying areas of improvement and seeing the team through to excellent product execution.
Core competencies
CC Communications
Scrum Master
July 2018- July 2022
Work Experience
Scaled Agile Framework
Project Management
Functional and Technical Documentation
Agile & Scrum Methodologies
Process Improvement Initiatives
Cross-Functional Collaboration
Apple
Genius Bar Lead and Technican
Aug 2015 - May 2018
Successfully managed seventy apple technicians at the genius bar to have a record day of 400 completed repairs.
Successfully cross-trained redzone specialist during three different apple iPhone product launches 6s, 7, and 8 to sell 1MM in volume.
Carefully diagnose software/hardware issues and either repair the issue or arrange repair at HQ adhering to meticulous logging protocols.
Quality testing Apple products.
Inventory of Apple products, for example, sorting the iPhones with their respective carriers. Slashed re-work rate by 60% through coaching and training team on bug discovery late in sprints while limiting work-in-progress.
Delivered project 17% under budget while driving a reduction in price inaccuracies. Attained an 85% increase in velocity by coaching team members and relevant parties on Agile processes, principles, and ceremonies.
Conducted daily Stand-ups.
Managed multiple concurrent projects using agile methodologies, aligning resources and removing impediments to ensure deadlines were met. Regularly assessed the teams and organization's scrum maturity achieving fully productive team sprints. Liaison between developers and project stakeholders; fostered quality communication between engineering disciplines. Full set up of network communications equipment for blue-chip companies. Duties included fitting in voice over IP phones, program and software testing, validating the circuit from the main provider AT&T/Comcast.
Completed quality assurance surveys after conducting walk-throughs of the building. Closeout calls with electrical engineers.
RM Data Solutions
Field Specialist
Jan 2012- July 2015
References available upon request
Education
Bachelor of the Arts
Florida International University Economics Jan 2013 - Aug 2017 Certifications
Technical skills & tools
Certified Scrum Master, CSM), Scrum Alliance CLICK HERE Certified SAFe Scrum Master, (SSM) Scaled Agile
Agile Frameworks
Lean
Scaled Agile Framework
DevOps
T-shirt size estimation
Fibonacci Scale
Continuous integration
Program management
Agile Tools
Jira
Kanban
Confluence
Trello/Miro
Asana/Slack
Version One
Microsoft Office
Soft Skills
Active Listening
Powerful Questions
Win-Win Conflict Management
Group facilitation
Empathy
Coaching and Teaching
Problem-solving skills
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