Kadon Jackson

786-***-****

adr1a8@r.postjobfree.com

Hollywood, FL

Multi-certified scrum leader with a track record of implementing agile methodologies for scrum ceremonies to facilitate on- time product delivery. Achieving positive and measurable organizational impact through disciplined, collaborative, and supportive scrum events. Combines analytical knowledge, leadership abilities, and relationship-building skills to engage scrum teams and stakeholders at all levels. Excels at identifying areas of improvement and seeing the team through to excellent product execution.

Core competencies

CC Communications

Scrum Master

July 2018- July 2022

Work Experience

Scaled Agile Framework

Project Management

Functional and Technical Documentation

Agile & Scrum Methodologies

Process Improvement Initiatives

Cross-Functional Collaboration

Apple

Genius Bar Lead and Technican

Aug 2015 - May 2018

Successfully managed seventy apple technicians at the genius bar to have a record day of 400 completed repairs.

Successfully cross-trained redzone specialist during three different apple iPhone product launches 6s, 7, and 8 to sell 1MM in volume.

Carefully diagnose software/hardware issues and either repair the issue or arrange repair at HQ adhering to meticulous logging protocols.

Quality testing Apple products.

Inventory of Apple products, for example, sorting the iPhones with their respective carriers. Slashed re-work rate by 60% through coaching and training team on bug discovery late in sprints while limiting work-in-progress.

Delivered project 17% under budget while driving a reduction in price inaccuracies. Attained an 85% increase in velocity by coaching team members and relevant parties on Agile processes, principles, and ceremonies.

Conducted daily Stand-ups.

Managed multiple concurrent projects using agile methodologies, aligning resources and removing impediments to ensure deadlines were met. Regularly assessed the teams and organization's scrum maturity achieving fully productive team sprints. Liaison between developers and project stakeholders; fostered quality communication between engineering disciplines. Full set up of network communications equipment for blue-chip companies. Duties included fitting in voice over IP phones, program and software testing, validating the circuit from the main provider AT&T/Comcast.

Completed quality assurance surveys after conducting walk-throughs of the building. Closeout calls with electrical engineers.

RM Data Solutions

Field Specialist

Jan 2012- July 2015

References available upon request

Education

Bachelor of the Arts

Florida International University Economics Jan 2013 - Aug 2017 Certifications

Technical skills & tools

Certified Scrum Master, CSM), Scrum Alliance CLICK HERE Certified SAFe Scrum Master, (SSM) Scaled Agile

Agile Frameworks

Lean

Scaled Agile Framework

DevOps

T-shirt size estimation

Fibonacci Scale

Continuous integration

Program management

Agile Tools

Jira

Kanban

Confluence

Trello/Miro

Asana/Slack

Version One

Microsoft Office

Soft Skills

Active Listening

Powerful Questions

Win-Win Conflict Management

Group facilitation

Empathy

Coaching and Teaching

Problem-solving skills

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