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Sales Associate Customer Service

Location:
Brookline, MA
Salary:
25
Posted:
August 08, 2022

Contact this candidate

Resume:

Kimberly Cataquet

**** ****** ******

Brookline, MA 02445

Cell: 857-***-****

Email: adr19t@r.postjobfree.com

WORK EXPERIENCE:

Full Time Private Nanny- Brookline, MA – 2016-Present

●Providing care for two children from infancy, toddler and school age.

●Assist parents with the day to day routine in following their guidelines and directives as designated.

●Manage school schedules and implementing weekly plans/curriculums.

●Prepare meals and bathe children.

●Responsible for transporting children back and forth to school, outside activities and after school classes.

●Performing teaching duties and assisted children with virtual schooling.

NGCC, Walpole, MA

Certified Toddler Teacher: August 2012-2016

●Co-teacher in Preschool Classroom up to twenty children.

●Set up art projects, read stories/sand songs during circle time and set up

●monthly curriculum.

●Change diapers throughout the day, played/taught the children, supervised them

●Outside/inside the classroom and in the gym.

●Set up snack/lunch time, nap time and wrote daily notes for parents.

●Provided a close parent/teacher/student relationship, set up ongoing

●parent conferences and evaluation packets.

NGCC, Beverly, MA

Certified Toddler Teacher: July 2010- August 2012

●Co-teacher in Toddler classroom of nine.

●Set up art projects, read stories/sang songs during circle time and setup up monthly curriculum.

●Change diapers throughout the day, played/taught the children, supervised them outside/inside the classroom and in the gym.

●Set up snack/lunch time, nap time and wrote daily notes for the parents.

●Provide a close parent/teacher/student relationship, set up ongoing parent conferences and evaluation packets.

Kinder Care, Wakefield MA

Certified Toddler Teacher: May 2010-July 2010

●Co-teacher in a toddler classroom of up to 13.

●Set up art projects, read stories/sang songs during circle time and setup up monthly curriculum.

●Change diapers/ potty throughout the day, played/taught the children, supervised them outside/inside the classroom.

●Set up snack/lunch time, nap time and wrote daily notes for the parents.

●Provide a close parent/teacher/student relationship, set up ongoing parent conferences and evaluation packets.

NGCC, Walpole MA

Certified Toddler Teacher: Oct 2009-May 2010

●Co-teacher in Toddler classroom of nine.

●Set up art projects, read stories/sang songs during circle time and setup up monthly curriculum.

●Change diapers throughout the day, played/taught the children, supervised them outside/inside the classroom and in the gym.

●Set up snack/lunch time, nap time and wrote daily notes for the parents.

●Provide a close parent/teacher/student relationship, set up ongoing parent conferences and evaluation packets.

NIKETOWN BOSTON, Newbury St Boston MA

Full Times Sales Associate: April 2009-Oct 2009

●Responsible for overseeing the handling of the daily transactions in the footwear Dept.

●Gained hands-on-experience with the different departments in assisting customers in purchasing merchandise.

●Responsible for handling customer relation situations.

●Experience in visual merchandising and head of footwear merchandising.

●Exceeded the quota in selling merchandise in my department.

●Worked very closely with training and mentoring new employees in the field of Customer Service.

Babysitting – 2007-Present

●Ongoing babysitting for toddlers and pre-school children. Babysit

children during the evenings, week-ends and overnight per request.

KINDERCARE, Turnpike St Canton, MA

Lead Teacher and Teacher Assistant: Feb 2008- April 2009

●Assisted Teacher in Toddler Classroom of up to eighteen Toddlers.

● Received my Teacher Certification in November and became the Lead Teacher of a group of nine toddlers.

●Setup art projects for the day, read stories/ sang song during circle time twice a day and assisted with the curriculum for each month.

●Changed diapers throughout the day, played/taught the children daily, supervised them outside, inside the classroom and during gym time.

●Set up snack/lunch time, nap time and wrote daily notes for the parents.

●Provided a close parent/teacher/student relationship, set-up ongoing parent teacher conferences and evaluation packets.

NIKETOWN BOSTON, Newbury St Boston, Ma

Sales Lead: March 2006-Feb 2008

●Supervise associates ensuring excellent customer service is provided.

●Assist management in floor supervision while maintaining customer awareness.

●Train new associates while maintaining a positive influence and lead by example.

●Attend and participate in weekly meetings and perform presentations concerning sales quotas and evaluate progress in revenue.

●Take part in the interviewing process with the Management Team

●Quickly adapt towards changes on the Sales Floor.

Sales Associate: Feb 2005-Feb 2006

●Responsible for overseeing the handling of the daily transactions in the footwear Dept.

●Gained hands-on-experience with the different departments in assisting customers in purchasing merchandise.

●Responsible for handling customer relation situations.

●Experience in visual merchandising and head of footwear merchandising.

●Exceeded the quota in selling merchandise in my department.

●Worked very closely with training and mentoring new employees in the field of Customer Service.

FINISH LINE, Silver City Galleria, Taunton, MA

Manager in Training: July 2005-Jan 2006

●Managed the store while training new staff.

●Conducted interviews and process applications for potential employees.

●Responsible for opening and closing the store.

●Performed weekly and monthly reports.

●Exceeded in leading the store in order to reach our yearly goals.

THE ATHLETE’S FOOT, South Shore Plaza, Braintree, MA

Assistant Manager: March 2004-June 2005

●Responsible for opening and closing the store.

●Responsible for training new employees.

●Performed daily inventory of merchandise.

●Performed cashier duties, when needed.

●Handled customer relation issues.

●Assisted Manager in comprising work schedules for staff.

●Responsible for monitoring the floor on a daily basis.

●Performed all sales duties as required.

SOUTHERN HILLS BAPTIST DAYCARE, Lexington, KY

Teacher’s Assistant: July 2003-Feb 2004

●Assisted teacher in a Pre K class of 13 children.

●Performed work activities with the children.

●Helped in scheduling weekly class planner/activities.

●Responsible for storytelling, teaching, and show and tell.

●Supervised children during class outings, outside play and in classroom.

●Wrote daily notes for the children parents pertaining to their child’s behavior.

NIKETOWN, Newbury St, Boston, MA

Sales Associate: April 2000- June 2003

●Responsible for overseeing and handling the daily transactions in the sales department.

●Gained hands-on-experience with the different departments in assisting customers in purchasing merchandise.

●Handled customer relation situation that may arise.

●Experience in visual merchandising.

●Worked closely in training and mentoring new employees.

CHAMPS SPORTS, South Shore Plaza, Braintree, MA

Assistant Manager: 1999-April 2000

●Responsible for daily opening and closing procedures.

●Assisted in payroll and work schedule for staff.

●Gained experience in inventory control. Pricing, visual merchandising and performed the daily and monthly reports.

●Supervised and trained staff members in different departments

●Responsible for overseeing the job performance of staff members.

●Served as mediator in customer relation issues.

Cashier/Salesperson: 1997-1999

●Assisted customers in purchasing merchandise.

●Acquired knowledge on all types of sneakers and apparel.

●Acquired exceptional customer service experience.

●Maintained a high performance in meeting sales quota.

●Worked as cashier and answered phones.

MICHAEL’S ARTS & CRAFTS, QUINCY, MA

Cashier/Salesperson: 1995-1997

●Worked part time as a cashier/sales associate.

●Assisted customers in purchasing merchandise.

●Assisted in the arts and crafts classes and party festivities.

EDUCATION:

2013- P Ashworth University (online college): Early Education

1998-1999 UMass-Boston, MA, Major: Psychology

1995-1998 Quincy High School, Quincy, MA- Academic Diploma

QUALIFICATIONS:

Type 40 wpm,

Some experience with Microsoft Excel, Microsoft Word and IBM compatible computers.

Detail oriented.

Pleasant telephone manners, excellent organizational skills and

customer/parent relations.

Bi-lingual (English-Spanish)

Team Player

Trained in CPR/First Aid

Infant/Toddler Certified

REFERENCES:

Furnished upon request.



Contact this candidate