Sales Associate Customer Service
Resume:
Kimberly Cataquet
Brookline, MA 02445
Cell: 857-***-****
Email: ***********@***.***
WORK EXPERIENCE:
Full Time Private Nanny- Brookline, MA – 2016-Present
●Providing care for two children from infancy, toddler and school age.
●Assist parents with the day to day routine in following their guidelines and directives as designated.
●Manage school schedules and implementing weekly plans/curriculums.
●Prepare meals and bathe children.
●Responsible for transporting children back and forth to school, outside activities and after school classes.
●Performing teaching duties and assisted children with virtual schooling.
NGCC, Walpole, MA
Certified Toddler Teacher: August 2012-2016
●Co-teacher in Preschool Classroom up to twenty children.
●Set up art projects, read stories/sand songs during circle time and set up
●monthly curriculum.
●Change diapers throughout the day, played/taught the children, supervised them
●Outside/inside the classroom and in the gym.
●Set up snack/lunch time, nap time and wrote daily notes for parents.
●Provided a close parent/teacher/student relationship, set up ongoing
●parent conferences and evaluation packets.
NGCC, Beverly, MA
Certified Toddler Teacher: July 2010- August 2012
●Co-teacher in Toddler classroom of nine.
●Set up art projects, read stories/sang songs during circle time and setup up monthly curriculum.
●Change diapers throughout the day, played/taught the children, supervised them outside/inside the classroom and in the gym.
●Set up snack/lunch time, nap time and wrote daily notes for the parents.
●Provide a close parent/teacher/student relationship, set up ongoing parent conferences and evaluation packets.
Kinder Care, Wakefield MA
Certified Toddler Teacher: May 2010-July 2010
●Co-teacher in a toddler classroom of up to 13.
●Set up art projects, read stories/sang songs during circle time and setup up monthly curriculum.
●Change diapers/ potty throughout the day, played/taught the children, supervised them outside/inside the classroom.
●Set up snack/lunch time, nap time and wrote daily notes for the parents.
●Provide a close parent/teacher/student relationship, set up ongoing parent conferences and evaluation packets.
NGCC, Walpole MA
Certified Toddler Teacher: Oct 2009-May 2010
●Co-teacher in Toddler classroom of nine.
●Set up art projects, read stories/sang songs during circle time and setup up monthly curriculum.
●Change diapers throughout the day, played/taught the children, supervised them outside/inside the classroom and in the gym.
●Set up snack/lunch time, nap time and wrote daily notes for the parents.
●Provide a close parent/teacher/student relationship, set up ongoing parent conferences and evaluation packets.
NIKETOWN BOSTON, Newbury St Boston MA
Full Times Sales Associate: April 2009-Oct 2009
●Responsible for overseeing the handling of the daily transactions in the footwear Dept.
●Gained hands-on-experience with the different departments in assisting customers in purchasing merchandise.
●Responsible for handling customer relation situations.
●Experience in visual merchandising and head of footwear merchandising.
●Exceeded the quota in selling merchandise in my department.
●Worked very closely with training and mentoring new employees in the field of Customer Service.
Babysitting – 2007-Present
●Ongoing babysitting for toddlers and pre-school children. Babysit
children during the evenings, week-ends and overnight per request.
KINDERCARE, Turnpike St Canton, MA
Lead Teacher and Teacher Assistant: Feb 2008- April 2009
●Assisted Teacher in Toddler Classroom of up to eighteen Toddlers.
● Received my Teacher Certification in November and became the Lead Teacher of a group of nine toddlers.
●Setup art projects for the day, read stories/ sang song during circle time twice a day and assisted with the curriculum for each month.
●Changed diapers throughout the day, played/taught the children daily, supervised them outside, inside the classroom and during gym time.
●Set up snack/lunch time, nap time and wrote daily notes for the parents.
●Provided a close parent/teacher/student relationship, set-up ongoing parent teacher conferences and evaluation packets.
NIKETOWN BOSTON, Newbury St Boston, Ma
Sales Lead: March 2006-Feb 2008
●Supervise associates ensuring excellent customer service is provided.
●Assist management in floor supervision while maintaining customer awareness.
●Train new associates while maintaining a positive influence and lead by example.
●Attend and participate in weekly meetings and perform presentations concerning sales quotas and evaluate progress in revenue.
●Take part in the interviewing process with the Management Team
●Quickly adapt towards changes on the Sales Floor.
Sales Associate: Feb 2005-Feb 2006
●Responsible for overseeing the handling of the daily transactions in the footwear Dept.
●Gained hands-on-experience with the different departments in assisting customers in purchasing merchandise.
●Responsible for handling customer relation situations.
●Experience in visual merchandising and head of footwear merchandising.
●Exceeded the quota in selling merchandise in my department.
●Worked very closely with training and mentoring new employees in the field of Customer Service.
FINISH LINE, Silver City Galleria, Taunton, MA
Manager in Training: July 2005-Jan 2006
●Managed the store while training new staff.
●Conducted interviews and process applications for potential employees.
●Responsible for opening and closing the store.
●Performed weekly and monthly reports.
●Exceeded in leading the store in order to reach our yearly goals.
THE ATHLETE’S FOOT, South Shore Plaza, Braintree, MA
Assistant Manager: March 2004-June 2005
●Responsible for opening and closing the store.
●Responsible for training new employees.
●Performed daily inventory of merchandise.
●Performed cashier duties, when needed.
●Handled customer relation issues.
●Assisted Manager in comprising work schedules for staff.
●Responsible for monitoring the floor on a daily basis.
●Performed all sales duties as required.
SOUTHERN HILLS BAPTIST DAYCARE, Lexington, KY
Teacher’s Assistant: July 2003-Feb 2004
●Assisted teacher in a Pre K class of 13 children.
●Performed work activities with the children.
●Helped in scheduling weekly class planner/activities.
●Responsible for storytelling, teaching, and show and tell.
●Supervised children during class outings, outside play and in classroom.
●Wrote daily notes for the children parents pertaining to their child’s behavior.
NIKETOWN, Newbury St, Boston, MA
Sales Associate: April 2000- June 2003
●Responsible for overseeing and handling the daily transactions in the sales department.
●Gained hands-on-experience with the different departments in assisting customers in purchasing merchandise.
●Handled customer relation situation that may arise.
●Experience in visual merchandising.
●Worked closely in training and mentoring new employees.
CHAMPS SPORTS, South Shore Plaza, Braintree, MA
Assistant Manager: 1999-April 2000
●Responsible for daily opening and closing procedures.
●Assisted in payroll and work schedule for staff.
●Gained experience in inventory control. Pricing, visual merchandising and performed the daily and monthly reports.
●Supervised and trained staff members in different departments
●Responsible for overseeing the job performance of staff members.
●Served as mediator in customer relation issues.
Cashier/Salesperson: 1997-1999
●Assisted customers in purchasing merchandise.
●Acquired knowledge on all types of sneakers and apparel.
●Acquired exceptional customer service experience.
●Maintained a high performance in meeting sales quota.
●Worked as cashier and answered phones.
MICHAEL’S ARTS & CRAFTS, QUINCY, MA
Cashier/Salesperson: 1995-1997
●Worked part time as a cashier/sales associate.
●Assisted customers in purchasing merchandise.
●Assisted in the arts and crafts classes and party festivities.
EDUCATION:
2013- P Ashworth University (online college): Early Education
1998-1999 UMass-Boston, MA, Major: Psychology
1995-1998 Quincy High School, Quincy, MA- Academic Diploma
QUALIFICATIONS:
Type 40 wpm,
Some experience with Microsoft Excel, Microsoft Word and IBM compatible computers.
Detail oriented.
Pleasant telephone manners, excellent organizational skills and
customer/parent relations.
Bi-lingual (English-Spanish)
Team Player
Trained in CPR/First Aid
Infant/Toddler Certified
REFERENCES:
Furnished upon request.
Contact this candidate