Customer Service Representative
Resume:
Rashe Rich
*** **** **** ******, ********, New Jersey 07504
*****.****@*****.***
Objective: Seeking a customer service/inside sales representative position. Key Qualifications:
Over ten years experience as a customer service /inside sales representative that involved management. Extensive knowledge and experience increasing sales through marketing and customer service. Performed all operational functions of business demonstrating excellent communications and organizational skills. Highly motivated, self starter, multitasker, quick learner, energetic detail oriented and professional. Experienced at recruiting, and training. Professional Experience :
Concierge:
October, 2020-
● Responsible for signing in guest of tenants.
● Monitoring security cameras
● Resolving any tenant issues
● Package check in
NYSC
Clean Team Supervisor
Manhattan,NY
FEB,2020-MARCH,2020
Stop and Shop Paramus, NJ 2016 – 2019
Pathmark/Acme Elmwood Park, NJ 2012 – 2019
Clerk (Part-time)
● Unpack daily deliveries organizing shelves by date removing expired product
● Responsible for checking other areas of the store, restocking, straightening shelves, removing expired product
● Collaborate with team members on work flow to ensure store is in order based on management specifications
● Provide superior customer service (item search, bagging) in a highly trafficked store. Goodwill Stores Elmwood Park, NJ 2014 – 2016
Clerk (Part-time)
● Arrange and stock display window and walls with current merchandise
● Responsible for men’s department ensuring merchandise is neatly hung and available for customers
● Assist with sorting and distribution of goods received for sale
● Provide efficient and patient customer service – directing customers to merchandise and availability.
● Provide support and training to new employees – mentoring on areas of retail Guardian Maintenance
Newark, NJ
2013-2014
Maintenance of offices in Penn Station Newark...Tile cleaning, and polishing, vacuuming, etc. Concrete cleaning. Responsible for inside and outside maintenance. Alco Marble
East Orange, NJ
2006-2013
Marble Cleaning, Concrete Cleaning, Metal Cleaning Depasquale Salon System Fairlawn, NJ 2001-2006
Customer Service/ Inside Sales Representative.
● Provided administrative support to customers by resolving billing, damaged products and late delivery issues.
● Processed phone and account representative orders from various salons.
● Coordinated next day deliveries to ensure superior customer satisfaction.
● Maintained client data base.
● Generated new accounts and manage existing customer accounts.
● Promoted the business by educating new and existing customers with new product line. Music Express Limousine Company Elmwood Park, NJ 2000-2001 Customer Service Representative
● Making reservations for the company’s clientele.
● Making travel arrangements (air, hotel & transportation).
● Addressing clients needs and concerns regarding their various travel arrangements.
● Performed and maintained impeccable customer service. Citi Protective- ADT Dealership Elmwood Park, NJ 1997-2000 Customer Service/ Telemarketing Crew Chief.
● Providing training to new telemarketers on company policies, and ADT securities systems.
● Closing telephone sales leads with potentially new customers, and existing customers.
● Monitoring all telemarketing calls for my particular team.
● Supervised 12 to 24 employees including education on any updated security systems. Catalog King Clifton, NJ 1984-1997
Customer Service/Inside Sales Representative.
● Providing sales of companies catalog and brochure service to new and existing clientele.
● Meet and greet clients in a cordial and professional manner, and assisting them to the studio for their photo session.
● Increasing sales by providing clients with competitive quotes.
● Ensuring extraordinary customer service levels to all the clientele by resolving any questions concerning the finished printed product, billing etc. Paterson Board of Education Paterson, NJ 1981-1984 Substitute Teacher
● Substituted grades kindergarten through eighth grade. Education:
Dwight-Englewood School, Englewood, N.J.
Devonshire College Preparatory, Mahwah, N.J.
Wagner College, Staten Island, NY
Computer Skills:
Microsoft Windows Platforms
Microsoft Word, Excel, Outlook,
References: Available upon Request
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