Project Consultant Customer Service

RESUME

Name: Raja Velpari

Permanent Address:

No: 434, 9th east cross street, Metha Nagar, Kundrathur, Chennai, India – 600069.

Present Address:

Pioneer Laundry

No: 50/12-B, Rayakotta Road, Hosur - 635109.

Mobile No: +91-735*******.

Email : ***********@*****.***, ***********@*******.***

Objective:

To manage the Laundry Department operation of reputed company and provide a reliable and consistent customer service with a view to ensure utmost guest satisfaction with revenue maximization.

Professional Summary:

MBA in tourism and hospitality management with 20 years of experience in laundry operations spanning across renowned hotels, Cruise line and commercial laundry in India and abroad. I have been a part of the pre- opening teams as well and helped in developing laundry layout plans and standard operating procedures. Competencies include satisfactory customer service and comprehensive knowledge of various chemicals and equipment used in daily laundry operations.

Key Points: Managing Hotel Laundry, Commercial Laundry and Retail laundry

Achievements:

Received Best Associate of the Department for the year of 2012 at Sheraton Park Hotel & Towers, T.T.K. Road, Chennai-600 018 (Presently named as Crown Plaza, Adyar Park, Chennai).

Awarded as Best DLC (Department Leadership Coordinator) for the year of 2011-2012 at Sheraton Park Hotel & Towers, T.T.K. Road, Chennai-600 018.

Reference Letter from General Manager Mr. Ian D. Hurst Taj Denis Island, Seychelles, on 20th of September 2006.

Reference Letter from Mr. K.S.Srinivasan, Vice President – Human Resources, The Indian Hotels Company Limited. On 06th of September 2006.

Reference Letter from Mr. Rajesh Mani, Executive House Keeper, Taj Denis Island, Seychelles. On 27th of April 2006.

Reference Letter from Mr. Klaus Russo General Manager, Taj Denis Island Seychelles. On 30th of July, 2005.

On 8th of August 2003 received star point Letter from the Star Committee Chairman Mrs. Nirmala Kurien, Human resource department manager, Taj Connemara, Chennai.

Received a Gift Letter from General Manager Mr. Pasupathy on October 29th of 2003(Taj Connemara, Chennai)

Work Experience:

1)Laundry Manager: From 25th December 2021 to till now working at pioneer laundry(Institutional and Retail Laundry), hosur, Tamil Nadu

2)Laundry Admin: From 15th March 2021 to 20th December 2021 worked at Butler’s laundry, Chennai (Institutional and Retail laundry), Tamil Nadu.

3)Assistant Laundry Manager: From 10th December 2018 to 15th February 2021 worked at Doubletree by Hilton (173 rooms) Ahmadabad, Gujarat.

4)Laundry Manager: From 19th February 2018 to July 31st worked at Albandary hotels in Doha downtown hotel & Apartments (284 rooms) at Al Kinana St. Doha. Qatar.

5)Laundry Manager(Project Consultant): From December 2017 to January 2018 worked for Twelvers trading & contracting Company a Group of STC company as a laundry project consultant to start a commercial laundry business in Qatar.

6)Laundry Manager (assistant operation manager): From 17th June 2016 to 4th July 2017 with Advan Laundry in Riyadh, Saudi Arabia (Commercial Laundry services for hotels and Apartment hotels, restaurants). Presently Advan laundry name changed as Laundriya.

7)Laundry Manager: From 15th October 2015 to 12th June 2016) at Sttrom – Fabrique Laundromat services pvt ltd (Institutional & Retail laundry), Bangalore.

8)Assistant Laundry Manager: From 19th December 2014 to 8th October 2015) at The Lalit Ashok Hotel, Bangalore (186 rooms, 5-star Hotel)

9)Laundry Manager: from 23rdJune 2014 to 19th December 2014) at Spotless Laundry Services, Lavasa, Pune (Institutional laundry)

10)Laundry Executive: at The Deltin Hotel, Daman. (5* hotel with 184rooms) (From 25th June 2013 to 20th June 2014).

11)Laundry Supervisor: at ITC Sheraton Park Hotels & Towers, Chennai. (5* hotel with 283rooms), (from16th march 2011 to 20th June 2013)

12)Laundry man: at (In P&O Passenger cruise ship, Carnival cruise lines, Southampton, UK. from 6th June 2008 to Jan 15th 2011) (Ship has 5* hotel facility with more than 1000 rooms)

13)Laundry Assistant: At Trident Hotel, Meenambakkam. Chennai) (5* hotel with 167 rooms) from 23rd April 2007 to 21stJanuary 2008.

14)Laundry Operator: At Taj Denis Island, Seychelles, from 31st December 2004 to 22nd March 2007(Denis private Island, 23 chalets)

15)Laundry Assistant: At Taj Connemara(147rooms 5* Hotel) from 4th April 2002 to 24th December 2004.

Education:

Degree in Bachelor of Science in Zoology in University of Madras.

MBA in Tourism and Hospitality Management.

(United Business Institutes, Brussels, Belgium, Europe) Jaro Education Technical Qualification:

Diploma in Computer Application in Power Soft computer education center, Chennai.

First Aid and Fire Fighting course in Hindustan Institute of Maritime, Chennai.

Technical Experience:

Rfid tagging system installation and operation.

Shaw man, micros, IDS, Fidelio operation for Hotel and Billing management system.

Personal Details:

Name: Raja

Father’s Name: A. Velpari

Age: 44 years

Sex: Male

Marital Status: Married

Passport No: M4461723

Email: ***********@*****.***, ***********@*******.***

Mobile No: +91-735*******

Hobbies: listening to Music and Reading natural healings articles.

Language known: English, Tamil, Hindi, Malayalam (Basic), Kannada (Basic), Arabic (Basic).

Declaration: I declare that the above mentioned are true.

Signature

Raja

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