Service Representative Customer

DAIJA TRIPLETT

CONTACT: 689-***-****

Email: *************@*****.***

EDUCATION

Minneapolis Community & Technical College Associates Degree in Communication studies

Graduated 5/2021

GPA 3.38

Received a scholarship from Delta Sigma Theta’s Alumni Association. Member of Phi-Theta Kappa Honor Society

Received a merit scholarship from Stetson University

East High School

School 2017-May 2018

SUMMARY

Over Five years of experience as an Assistant Journalist & Customer Service Representative.

PROFESSIONAL EXPERIENCE

Target 10/2021-Present

Answer inbound & outbound calls regarding fraudulent transactions.

Transfer to various departments as needed.

Assist with escalated calls in a professional manner.

Research fraudulent transactions.

Pillsbury United-Creative Communications Specialist

01/2015-01/2020

●Assist with project management duties in a professional manner.

●Edit the weekly newspapers and stories.

●Interviewed candidates for North Side News.

●Add & took professional photography pictures.

●Write monthly blog post for company website

●Attend staff events and fundraisers.

●Spoke professionally to introduce famous journalist.

●Schedule meetings to assist with staff needs.

Cub Foods Cashier 05/2018-05/2019

●Ring up customers as needed using a cash register.

●Assist with restocking shelves.

●Help guest find items in store.

●Close out drawer at the end of each shift.

●Assist customers with finding items in a professional manner.

SKILLS

Microsoft Excel

Microsoft Word

Adobe Creative Cloud

Adobe Light Room

Adobe Photoshop

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