Data Entry Customer Service

Taylor Clark

**** ****** ** **** ***, Troy, MI 48084 • 248-***-**** • *************@*****.***

Professional Summary

Highly motivated individual with six years experience in providing exceptional customer service. Recognized as a problem-solver with great interpersonal skills and who is able to work calm under pressure. As a phlebotomist, I am able to ensure all regulations and safety guidelines while providing compassion and care for others.

Skills

Certified Phlebotomy Technician

Able to prepare blood and tissue specimens for analysis and lab testing

Able to assess the need for, order, and obtain and interpret appropriate lab tests

Able to verify orders, maintain specimen log, clean and stock trays, and provide high quality customer service

Regulatory requirements

Broad medical terminology knowledge

Medical laboratory procedures

Data entry

Patient confidentiality

Quality control guidelines

Work History

Phlebotomist, 04/2019 to 11/2020

Octapharma Plasma – Madison Heights, MI

Assembled tourniquets, needles and blood collection devices to prepare work trays

Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods

Accurately labeled vacutainer tubes with patient name, date and time of collection

Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories

Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles

Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation

Restaurant Hostess, 09/2017 to 1/2019

The Townsend Hotel/ The Rugby Grille – Birmingham, MI

Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience

Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction

Sales Rep Representative / Cashier, 03/2014 to 05/2015

Somerset Collection/Nordstrom – Troy, MI

Counted cash in register drawer to balance register at beginning and end of shift

Resolved issues with POS systems, card readers and receipt printers to prevent customer delays

Restocked, arranged and organized merchandise in front lanes to drive product sales

Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change

Maintained daily department sales goals every month

Education

Practical Nursing

Schoolcraft College - Livonia, MI

Course completion of medical terminology.

High School Diploma: 2013

University Preparatory High School - Detroit, MI

Certifications

Certified Phlebotomy Technician.

Contact this candidate