SM Samantha Mouzon

Graham, NC ***** 336-***-****

adr15p@r.postjobfree.com

PROFESSIONAL

SUMMARY

Scheduler/Hiring Manager/CNA with professional and successful training using multiple scheduling systems along with outstanding Customer service skills. Ambitious, Detail-Oriented, Dependable, and ready to utilize all the skills needed for this position. Adept at the willingness and commitment to face any challenges that would contribute to the growth and advancement of the company. Diligent, compassionate, and enthusiastic about making a difference in people lives. Professional techniques, and education needed to perform all the duties that are required for this position!

SKILLS Recruiting strategies

Employee relations

Staff Management

Training and Development

Data Entry and Computer skills

Recruiting and Interviewing

Problem Solving and Conflict

resolution

Interviewing and Hiring and firing

Answering multiple phone lines

Medical Terminology

Verbal and Written

Communication

WORK HISTORY HIRING MANAGER/RECRUITER/CNA 03/2022 to CURRENT Divine Favor Home Health Graham, North Carolina

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs. Promoted good oral and personal hygiene by aiding patients with shaving, bathing, dressing and teeth brushing.

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, Dementia, and Alzheimer patients Oversaw and maintained patients' room/ living areas for patients to have safe environment.

Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.

Developed relationships with potential job candidates to promote effective communication throughout hiring process and help increase sells by 45% Worked with managers to achieve compliance with organizational policies and knowledge of Sembricare, by taking a Sembricare Training scheduling course.

HIRING AND RECRUITING MANAGER 05/2021 to 03/2022

Focus Staffing Agency Burlington, NC

Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications. Collaborated with both managers, employees, and other schedulers at multiple facilities to handle questions and resolve work-related issues Completed over 100 inbound and outbound calls per day and followed scripts to maintain good call control and communication Ability to multitask, problem solving, and Great customer service skills Oversee consistent and fair discipline of all company employees, including performance improvement strategies and staff termination Processed and updated new hiring information into Homebase and When i work database, monitored attendance, absenteeism, performance, pay slips and timesheets

LEAD SALES ASSOCIATE/MANAGER 07/2019 to 02/2021

Dollar General Store Burlington, NC

Processed special customer request for back order items, refunds and exchanges

Completed opening and closing duties, including counting and handling large amounts of money, balancing cash drawers, and making deposits Trained sales team members in policies, procedures, and strategies for maximizing store profits

Quickly connected with each customer to offer assistance and promote profits and answered in bound calls to resolve issues that related to stores Minimizing loss by watching for and recognizing security risk and active theft

Calculated sales prices and total purchases, and processed cash or credit transactions

CERTIFIED NURSING ASSISTANT 12/2015 to 09/2018

Touched By Angels Home Health Burlington, NC

Promoted good oral and personal hygiene by aiding patients with shaving, bathing, dressing and teeth brushing.

Answered numerous call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Supported social and emotional needs of patients by providing caring companionship

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs. Bonded and worked with patients to encourage exercise and therapeutic activity participation

Insured medication was taken as prescribed and at time medication was due

EDUCATION Associate of Applied Science Medical Laboratory Technologist 08/2010 Alamance Community College, Graham, NC

Certified Nurses Assistant Medical Field 09/2004 Geri Care And Health Services, Durham, NC

GED 05/2004

Alamance Community College, Graham, NC

Awarded for winning a Personal essay while attending Alamance Community college for studying to be a Medical Laboratory Technologist