Service Representative Customer

Tara Tatum

Customer Service Representative - Zenith American Solutions

North Las Vegas, NV 89032

*********@*****.*** - 702-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Zenith American Solutions - Las Vegas, NV -

2017-02 - Present

Fast paced call center environment that includes answering questions regarding but not limited to; Benefits, eligibility, and claims.

In this environment, is imperative that one would practice patience, attentiveness, clear communication, ability to use positive language, and proper time management skills Customer Service Phone Clerk

Northwest Administrators -

2013-03 - 2016-03

Answering calls from participants, providers, and local unions responding to benefit and claim inquiries.

Office Specialist/Receptionist

Clark County Public Defender -

2007-09 - 2013-03

Inbound/outbound calls for multi-line phone system - high call volume * ** Visitor intake / directed clients to specific departments

Member Services Representative

Sierra Health Services -

1998-08 - 2000-11

Inbound/outbound calls for multi-line phone system - medium call volume EDUCATION

Bachelor of Criminal Justice in Administration and Management University of Phoenix - Las Vegas, NV

2015-05

SKILLS

MULTI-LINE, MULTI-LINE PHONE, PHONE SYSTEM, MULTI-LINE PHONE SYSTEM, OUTBOUND CALLS, Customer Service, Call Center, CSR, Customer Care ADDITIONAL INFORMATION

Professional Skills

RECEPTIONIST:

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PHONE SYSTEM:

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OUTBOUND CALLS:

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MULTI-LINE PHONE SYSTEM:

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MULTI-LINE:

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MULTI-LINE PHONE:

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Languages

English:

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