Service Representative Energy Consultant

Deborah C McMullen

**** ***** ***, *********, ******* 32539~ USA

~ Email ***************@*****.*** Cell phone- 410-***-****(best contact)

QUALIFICATIONS

My skills in multitasking and inter-personal skills make me an exceptional candidate for this position.

My skill in managing multiple computer systems and strong education background

and experience with handling confidential files also make me an exceptional candidate for this position.

My enthusiasm in assisting anyone also makes me an excellent candidate for this position.

WORK HISTORY

January 2020 to May 2021- Exceptional Needs Educator with Walton County School District as classroom teacher. Duties included classroom and personnel management. Creating and preserving the conficentiality of documents. Daily record keeping. Communicating with parents in various states of concern. Any other duties as requested by supervisor.

Aug 2007-June 2019 Wicomico County Board of Education-Instructional Assistant. Assisting classroom teacher in an emotionally disturbed student classroom with instruction, record keeping and discipline to aid in the educational growth of said students. Computer use, keeping confidential information, knowledge and use of copier, email, Microsoft word, etc required. Filling in as temporary substitute in classroom as needed.

May 2007-Aug 2007 Credit Plus- Customer Service Representative. Handled and updated confidential credit information for customers, (ie. mortgage companies) that requested credit file updates. Computer use, telephone skills, and multitasking are required, along with the highest quality accuracy and speed.

Feb 2007-April 2007 Affiliated Power Purchasers International, LLC– Energy Consultant, small business specialist.

Contacted prospects by phone in various states, arranged for complete energy cost analysis, gave presentations regarding cost saving proposals, and arranged for complete contractual commitment between the client and the energy supplier. Filed, tracked, emailed and faxed via computer.

Jan 2007-Feb 2007 Manpower Outbound marketing surveys, ESP Research

Made outbound calls to businesses gathering strategic information for statistical studies. Keeping accurate records of contacts on the computer. Established rapport quickly with subject being interviewed.

1997-2006 Customer service consultant, Verizon

Managing customer’s questions and concerns, problem solving through management of computer systems and coordinated efforts with other departments while making appropriate sales of products and services to enhance customer’s service on inbound call customer contacts.

1995-1997 Inbound telemarketers, Call Center Services

Taking inbound Sales and informational calls from customers. Safeguarding confidential customer information.

EDUCATION

Bachelor of Science (education/mathematics), Salisbury University, 1982

Awards

Recipient of Diamond Club award for sales excellence with Verizon.

Ranked in top 30 in Mid Atlantic Region

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