System Administrator Hardware Technician

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*********@*****.***

512-***-**** Authorized to work in the US for any employer

Austin, TX 78748

PROFESSIONAL SUMMARY

Results driven IT professional, Bachelor in Cybersecurity, System administrator, and Scrum with over 10 years of expertise in installing, configuring, and managing software and hardware. Highly trained individual, with project experiences as an agile coach and IT advisor handling system upgrades with new releases and models making the systems more efficient to reduce employees’ time spent on a job. Understand project goals, requirements, and implement solutions on time are my priorities. Skillful in identifying and resolving numerous issues on time. Researched and recommended innovative, and where possible automated apaches for system administration tasks.

Bachelor Cyber security from Southern New Hampshire University, with communications, operating system, and troubleshooting skills Frequently praised as smart and hard-working by my peers, Proficient in leveraging configuration management, developing CI/CD and DevOps processes.

EDUCATION & TECHNICAL SKILLS

-Southern New Hampshire University: Bachelor in Cybersecurity.

-Certifications: * Python

* Professional Scrum Master 1 (PSM 1).

* IBM Information Technology professional

* IT hardware Technician

* Native French speaker

* System Administrator

* DevOps Engineer

MS Teams administration

SharePoint administration

OneDrive administration

O365 license administration

Azure administration

Password Administrator

Monitor and respond to client emails in shared mailbox, messages via Slack

Continuous Integration tool: Jenkins

Build Tools: Maven

Version Control: Git, GitHub

Configuration Management: Ansible

Scripting Languages: Shell, YAML

Operating systems: Windows, Ubuntu, CentOS, Debian, RedHat

Project Management Tool / Ticketing system: Jira

Amazon Web Services (EC2, EBS, S3, Autoscaling, Route 53, IAM, VPC, AMI, ELB,

CloudWatch, SNS, RDS)

Containerization: Docker

Container Orchestration: Kubernetes

Infrastructure as Code : Terraform

Environnement : UNIX/Linux, Windows 2000/XP/7, MS 365, MacOS, IOS and Android devices

Tools & Technologies : WebEx, Slack, ServiceNow, JSS, Java, SOAP Web Services, HTTP Server, MS Office, Azure Active directory, SharePoint, MS Teams, VMware, Jenkins, Git, GitHub, Shell Windows, Ubuntu, CentOS, Debian, RedHat, Jira, AWS, Docker, Kubernetes, Terraform.

WORK HISTORY

IBM - Austin, TX - System Administrator and Technical Solutions Support Specialist

, January 2020 to Present

Advise IBM employees (French and English) on IBM platform, troubleshoot and help resolve technical issues. Work specially on Mac, Windows, and iOS system.

Troubleshoot and customize Office 365 applications including Word, Excel, One Note, Skype for business, Outlook, power Point and Microsoft Access

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. I am a creative problem solver and take pride in the service i deliver. I am comfortable in technical environments and analyze complex multi-system issues. Customer Satisfaction is key to how we work, delivering that experience in a first call resolution is the goal. Our team manage and troubleshoot most IBM tools like HCL Notes, VMware, ServiceNow, Full enrollment process for new hires, Slack, Cisco WebEx, Security compliance, MS Office, code42, Box and more…

United Smart Tech, Austin, TX – Scrum Master\, Jul 2017 – Jan 2020

Guiding teams in the adoption of Agile software development practices (writing user stories, release schedules and integration planning, scrum meetings, velocity, and capacity planning

Facilitated and led agile scrum ceremonies such as sprint reviews, daily scrums, and planning meetings to realize full team engagement

Collaborated with system architects, business analysts and product managers to understand business epics and features

Worked with product owners, and product managers to create, refine and organize product backlog of features, epics, and user stories

Anticipated, tracked, escalated, and removed impediments daily to allow teams to deliver on committed sprint goals

Managed and participated in weekly cross-functional project status meetings. Scheduling and facilitating planning and analysis sessions with external business stakeholders and internal teams

Worked with other scrum masters at weekly scrum of scrum meetings to identify risks and dependencies associated with our various teams, learning new ways to increase collaboration and get the best out of our teams

Hendrick group - Austin, TX - DevOps Engineer& System Administrator, April 2013 to March 2017

Installed, configured, and administered Linux Servers (Centos, RedHat, Ubuntu)

Wrote Shell scripts to monitor system resources and system management.

Perform various development activities for DevOps practices for projects, including

continuous integration, continuous delivery, continuous testing, and continuous

monitoring.

Explaining the benefits of using cloud services instead of on prem servers to clients and

assisted clients in migrating their services from On-premises to the cloud (AWS).

Leverage Docker and Ansible playbook design for continuous deployment and

continuous delivery and maintain responsibility for configuration management for

infrastructure as code. Manage deployments to Cloud services providers (CSP).

Building tools and processes around CI/CD pipelines for code deployment.

Good understanding of Infrastructure as Code (Programmable Infrastructure), and how

it works by using automation /integration tools.

Use IAC tools such as Terraform and Ansible to build and configure services on the

AWS cloud for clients.

Maintain Git workflows for Version Control (Source Code Management).Manage GitHub

repositories and permission, including branching and staging.

Implement Continuous Integration and Continuous Deployment frameworks from code to

deploy using Jenkins.

Work closely with other development and operations to understand complex product

requirements and translate them into automated solutions.

Building three tier architectures for clients using a variety of AWS services such as EC2,

VPC, S3, RDS, IAM and others.

Provide a third-line support resource for diagnosing and resolving difficult issues

Be involved in other IT related tasks, including more general IT support assistance and out-of-hours telephone support

Facilitated and led agile scrum ceremonies such as sprint reviews, daily scrums, and planning meetings to realize full team engagement

Provide 3rd level support to the Help Desk and Client Support teams via the resolution of escalated application, operating system, deployment, and hardware issues

Develops processes to increase efficiency and automate regular maintenance of support action

Identifies and resolves problems with the production Microsoft environment

Data Service Group, Bear, Delaware - DevOps Engineer / Linux System Admin Feb 2010 - April 2012

Installed, configured, and administered Linux Servers (Centos, RedHat, Ubuntu)

Wrote Shell scripts to monitor system resources and system management.

Automated management tasks like creating users, passwords, groups, giving

permissions or ownership, mounting volume, maintaining servers’ inventory. Configured

and managed network, firewall, ports, hostname.

Create and maintain fully automated CI/CD pipelines for code deployment using open

source tools such as Jenkins.

Actively manage, improve, and monitor cloud infrastructure on AWS, EC2, S3, and RDS,

including backups, patches, and scaling.

Reduced costs by ~$3,000 each month by eliminating unnecessary servers and

consolidating databases.

Built and deployed Docker containers to break up monolithic apps into microservices,

improving developer workflow, increasing scalability, and optimizing speed, using cloud

services such as AWS.

FIDO High school - French & Mathematics teacher: Jan 2005 - Sep 2009 / Yaoundé-Cameroon

Plan and present math lessons to students in High school. Duties include grading assignments and quizzes, and tracking students' progress.

XP Intellect - MS system administrator: Jan 2003 - Jan 2006 / Yaoundé-Cameroon

Troubleshoot and help resolve technical issues. I am comfortable in technical environments and analyze complex multi-system issues.

Experience performing regular maintenance to ensure the system is secure, healthy, and fully redundant

Experience with back up and recovering Microsoft Exchange servers and databases

Experience with virtual environments – specifically with VMWare

Experience with supporting and troubleshooting email clients and mail enabled devices

Solid proficiency with Microsoft Exchange Mailbox Retention Policies and Archive Policies

Solid proficiency with Microsoft Cluster Service configurations specific to Exchange

Customer Satisfaction is key to how we work, delivering that experience in a first call resolution is the goal.

FABRICE MPADJA DAMTSE

CYBERSECURITY & DevOps + System Admin

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