Customer Service Data Entry

Barbara Henry

**** ********* *****, *******, ** *7520 * 919-***-**** * *********@*******.***

Professional Summary

Dependable and dedicated Inside Sales Account Manager and Customer Service Representative excel at prioritizing and completing multiple tasks in a timely manner. Committed to delivering high quality results. Energetic, organized, and professional. I am a provider of exceptional customer service. Work Experience

Wurth Revcar Fasteners Inc July 2007* to Present

- * Hired originally July 2007 – family leave - rehired in 2013 to present 800 N Greenfield Pkwy, Ste 810, Garner, NC 27529 – 919-***-**** – Ron McGaugh Inside Sales Account Manager/CSR:

● Customer Service, Sales Account Management

● Pre and post sale assistance

● Manage accounts in excess of 1.5 M annually

● Data entry, reporting, professional communication

● Problem solve customer service complaints due to product quality or delivery concerns

● Maintain inventory of contract/VMI parts to meet customer demand ResponsePoint 2003 to 2007

125 Edinburgh South Dr, Ste 105 Cary, NC 27511 – 919-***-**** – Susan Clark Administrative Assistant & Inbound Sales:

● Customer Service, Call center outbound survey calls

● Data entry

● Communicate via email and phone with clients

● Create reports to measure performance and document results

● B2B sales calls

SpectraSite Communications, LLC 2001 to 2003

400 Regency Forest Dr, Ste 300, Cary, NC 27518 – 919-***-**** - Brad Administrative Assistant & Tower Lease Specialist:

● Team Lead (4-5)

● Mentoring team members

● Manage tower space for communications companies

● Prepare leasing documents for tower space

● Post sale customer support

Damark International, Inc. 1998 to 2001

6900 Clifford Rd, Fayetteville, NC 28314 – 800-***-**** - Ed Customer Service Supervisor:

● Customer service and membership retention

● Team lead (15-20)

● Monitor success rate - train and develop team member skills

● Catalog and membership sales

● Inbound sales calls

Skills

Microsoft Office - Word, Excel, Powerpoint, Access, Outlook Excellent Customer Service & Sales

Education

Associates Degree – 2 year Vocation/Technical College, Kusel, Germany Continuing Education: Advanced MS Access (NC), Accounting (TX) References

Margot Mullican, Raleigh Neurology, Accounting Lead – 919-***-**** Additional references are available upon request

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