Roger Ayala

Miami FL ***** 305-***-****

adr0z2@r.postjobfree.com

PROFESSIONAL

SUMMARY

Dedicated customer service and crisis line professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. 2+ years experience as a Case Management Assistant. Personable and professional teacher K-12 with fluency in English and Spanish. SKILLS

• Active Listening

• Analytical, Trauma Report and Critical Thinking

• Planning and Coordination

• Diversity and Ethical

• Leadership, Teamwork and Community Approach

• Interpersonal Communication

• Monitoring Software Proficiency

• Flexible and Adaptable

• Excellent Communication

• Multitasking Abilities

• OSHA 30 Certification

• 0215 Life & Health License: Medicare & Medicaid

• CPR & BLS Certifications.

• Spanish Teacher K-12 certified by Miami Dade Public Schools

• Office 0365, English and Spanish fluent

• Driver’s License

STAFF ENVIROMENTAL SERVICES SPECIALIST

Acuity International, Inc.- FEMA / Federal Emergency Management Agency Boise, ID - September 2021 – March 2022

WORK HISTORY

• Developed and executed initiatives to improve environmental knowledge and awareness.

• Released reporting and recordkeeping to meet environmental regulations.

• Tracked key compliance metrics and implemented systems to improve performance.

• Performed environmental site assessments and provided remediation recommendations.

• Served as subject matter expert (SME) on environmental regulations and policies.

• Provided system and component design reducing negative impact on area environment.

SUPPORT STAFF CASE WORKER-SHELTER

Acuity International, Inc. - FEMA / Federal Emergency Management Agency Long Beach, CA - May 2021 - August 2021

• I utilized trauma theory and brief therapeutic techniques to work with unaccompanied children entering the United States during a typical shelter stay of 30 days.

• Offered support and direction to families and coordinated with court system and other community agencies for treatment.

• Performed intake and discharge planning, placement monitoring and crisis intervention.

• Provided crisis intervention and case management services to child, family and legal guardians.

• Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.

• Monitored protection and stabilization of children and families.

• Carry up to ten cases. I traveled with UC groups with until 8 members, 17 and under, to different locations across to the United States.

• Substitute Teacher K-12 when the facility needed. YOUTH CARE WORKER / CASE MANAGER ASSISTANT

Culmen International, Inc.- HHS / Department of Health &Human Services Dallas, TX - January 2021 - April 2021

• Completed clear and concise documentation of youth behavior and actions.

• Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.

• Evaluated needs of youth and outlined measures to address.

• Reported child abuse in accordance with legal standards of mandatory reporters.

• Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.

• Conducted training to update staff on new laws, regulations and procedures to promote more informed delivery of client services.

• Participated in diagnosis and development of appropriate treatment plans.

• Established ongoing clinical relationship with clients, evaluating progress, performing follow-up after referrals and continuing assessments to adjust treatment plans.

• Provided and documented patient's ongoing care in accordance with policies and board of social work standards.

• Interpreted and explained treatment and benefit programs to clients.

• Substitute Teacher K-12 when the facility needed. YOUTH CARE WORKER / CASE MANAGER ASSISTANT

Caliburn International, Inc.- HHS / Department of Health &Human Services Homestead, FL - January 2018 – April 2019

• Evaluated needs of youth and outlined measures to address. Intake to the Shelter.

• Reported child abuse in accordance with legal standards of mandatory reporters.

• Completed clear and concise documentation of youth behavior and actions.

• Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.

• Participated in diagnosis and development of appropriate treatment plans.

• Established ongoing clinical relationship with clients, evaluating progress, performing follow-up after referrals and continuing assessments to adjust treatment plans.

• Provided and documented patient's ongoing care in accordance with policies and board of social work standards.

• Interpreted and explained treatment and benefit programs to clients. EDUCATION

Master Degree International Business

Validate by AETS

407 Lincoln Rd Miami Beach, FL. 33139 Phone: 786-***-**** 12/1998 University of Guayaquil, Guayaquil, Ecuador

Bachelor Degree Economics Sciences

Validate by AETS

407 Lincoln Rd Miami Beach, FL. 33139 Phone: 786-***-**** 07/2011 University of Guayaquil, Guayaquil, Ecuador

Teacher K-12 Language Arts – Spanish

Miami Dade County Public Schools

1450 NE Second Ave Miami, FL. 33132 Phone: 305-***-**** 04/2021

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