Practice Administrator Support Specialist

MARCIE DYSON

***********@*****.*** 404-***-**** Atlanta GA LinkedIn

Summary Culture-driven Lean Six Sigma Certified Change Strategist successful at planning business strategies, integrating policies and connecting with employees using forward-thinking and insightful approach Focused on implementing updates to increase employee morale, business efficiency and cost savings. Change agent with history of driving continuous performance improvements. Develops and executes strategies to attract, develop, engage and retain strong and diverse talent. Prepared to offer 20+ years of progressive experience to make a lasting impact on company operations.

Skills Recommending Policy Improvements

Data Analytics & Reporting

Employee Engagement

Maintaining Compliance

Strategy Planning

Onboarding & New-Hire Training

Safety Training

Interpersonal Communication

Vendor Relationship Management

Performance Management

Cost Savings

Workforce Management

Profit/Loss Accountability

HIPAA & OSHA regulations

Experience Practice Administrator/Change Strategist 11/2011 - Current Paradigm Oral Health

Facilitated HR operations, strategic workforce planning, performance management, staffing and administration of benefits, processing, managing and maintaining all employee payroll

(via ADP), on-boarding and annual reviews.

Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems; improved employee satisfaction scores from below 25th percentile to above 80th percentile.

Managed employee engagement and communication activities in collaboration with the Chief People Officer, leveraging data from the survey to develop action items for 20 practice admins and revamping daily workforce processes; garnered 95% employee participation vs 60% the previous year.

Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation while conducting new employee orientation to introduce employees to policies, culture and objectives.

Spearheaded the rebranding initiative by transitioning Precision Oral Surgery from a private independent practice to DSO (Dental Support Organization) while managing the marketing team (100% remote) and working in tandem with the integrations team to complete the due diligence process.

Monitored full profit/loss, revenue and EBITDA to address variances and resolved actual-to- budget variances, hosting bi-weekly meetings with team to review historical, current and forecast data to determine opportunities for development and enhancement; exceed outlined budget by 20% and increased EBITDA by 30%.

Conducted research to maintain up-to-date knowledge of relevant legislation and regulations to maintain compliance with state and federal employment laws and regulations.

Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.

Regional Operations & Business Manager 10/2005 - 03/2010 Fisher Orthodontics

Oversaw day to day functions in a multi-location high volume orthodontic practice, developing operating with teams to control expenses, eliminate waste and reduce overhead costs.

Managed inventory control functions and scheduling while reporting discrepancies to corporate headquarters to increase system functionality; surpassed production and collection goals by 38% in one year

Maintained relationships with referring dentists, discussed concerns with staffing and resolved complex queries and complaints from patients via telephone, in-person, and email.

Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.

Implementation Specialist 11/2003 - 09/2005

Kodak Dental Systems

Software Support Specialist 11/2001 - 11/2003

Kodak Dental Systems

Education &

Certifications

Bachelor of Science: Business Management, Financial Management 03/2002 DeVry University Atlanta, GA

Business Writing for Results

PCI Compliance

Certified Dale Carnegie Leadership Training

Lean SIX Sigma

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