Experience

Senior Advisor Tier *

September *, **18- present

Managing portfolio 30 to 40 customer’s cases on an ongoing basis, working cases from beginning to end

Following up with the Dealership, Customer, and the GM Field Representative as a liaison to keep progressing the case to resolution, addressing customer concerns and questions regarding their vehicle features, addressing warranty and coverage issues, scheduling dealership appointments for diagnostics

Representing the GM Brands in a professional manner

Customer Service Representative

April 2016-September 2017

Handled in-bound calls for Health Care plans for Blue Cross Blue Shield of Michigan

Maintained quality and performance goals

resolved customers inquires (Took payments, assisted with benefits and reviewed medical claims)

Hair Stylist

May 2012- March 2016

Managed the appointment book for the entire salon for over 100 clients

upheld the standards of sanitation and sterilization, along the policies and procedures of the salon

Suggested hair care products and styles to clients with a service-to-sales ratio of 20%

Certified Nursing Assistant

April 2001- May 2012

Supported patients by providing housekeeping and laundry services

assisted patients by providing personal services (Bathing, dressing, and grooming)

Monitored patient condition by observing physical and mental condition

provided basic care for residents of long-term care facilities and their homes

Also helping the families cope and understand the new transition.

Child Care Worker

June 1988- March 2001

Prepared and served meals and snacks

Supervised and monitored the safety of children

Kept records of children’s progress, routines, and interest

Education

Adult Education Jan-2001 – Jan-2001

Bortz healthcare Facility Jan-2001 – Jan-2001

Skills

Microsoft Office-5+years with word, excel, and office

Social Networking, Media awareness, Internet savvy

General Skills, and the Ability to deal with ambiguity

Active Listening, Passion for customers

Independent Judgment and decision Making

Experience in customer service, retail and/or sales 5+years

Active Learning, Emotional intelligence, active listening, troubleshooting, and communication skills.

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