Service Representative Customer
Resume:
Experience
Senior Advisor Tier *
Managing portfolio 30 to 40 customer’s cases on an ongoing basis, working cases from beginning to end
Following up with the Dealership, Customer, and the GM Field Representative as a liaison to keep progressing the case to resolution, addressing customer concerns and questions regarding their vehicle features, addressing warranty and coverage issues, scheduling dealership appointments for diagnostics
Representing the GM Brands in a professional manner
Customer Service Representative
April 2016-September 2017
Handled in-bound calls for Health Care plans for Blue Cross Blue Shield of Michigan
Maintained quality and performance goals
resolved customers inquires (Took payments, assisted with benefits and reviewed medical claims)
Hair Stylist
May 2012- March 2016
Managed the appointment book for the entire salon for over 100 clients
upheld the standards of sanitation and sterilization, along the policies and procedures of the salon
Suggested hair care products and styles to clients with a service-to-sales ratio of 20%
Certified Nursing Assistant
April 2001- May 2012
Supported patients by providing housekeeping and laundry services
assisted patients by providing personal services (Bathing, dressing, and grooming)
Monitored patient condition by observing physical and mental condition
provided basic care for residents of long-term care facilities and their homes
Also helping the families cope and understand the new transition.
Child Care Worker
June 1988- March 2001
Prepared and served meals and snacks
Supervised and monitored the safety of children
Kept records of children’s progress, routines, and interest
Education
Adult Education Jan-2001 – Jan-2001
Bortz healthcare Facility Jan-2001 – Jan-2001
Skills
Microsoft Office-5+years with word, excel, and office
Social Networking, Media awareness, Internet savvy
General Skills, and the Ability to deal with ambiguity
Active Listening, Passion for customers
Independent Judgment and decision Making
Experience in customer service, retail and/or sales 5+years
Active Learning, Emotional intelligence, active listening, troubleshooting, and communication skills.
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