Call Center Representative
Resume:
Gail Walker
Wethersfield, CT 06109
*********@*****.***
Professional Profile
Pursuing position as administrative assistant. Outstanding ability identifying workflow problems, modernizing standard operating procedures and solving, research and analytical skills. Extremely creditable with families. Effective presenter in formal and informal settings. Reliable, self-motivated and recognized as a team player.
Strengths Include
CPR Communication Computerized Billing Appointment Scheduling Filing Microsoft Suite
Problem Solving
Professional Experience
SB Custom Creations
Customer Service Representative 2019-2022
Handled all incoming calls.
Placed orders for customers.
Inventory ordered supplies
Billing
First Congregational Child Development Center Bloomfield, CT
Qualified Food Operator 2014- 2019
Prepared food for entire school, prepared monthly menus
Prepared monthly menus
Inventory
Interacted with outside vendors for food supplies to stay within budget
Meet and greet parents at the door
Communicate with parents any notices, reminders about their child or school
CareCentrix Hartford, CT
Call Center Representative 2013-2014
Authorizations
Handled all calls for Cigna customers
Supplied customers with necessary needs, home care durable medical equipment etc.
Community Health Services, INC., Hartford, CT
Referral Coordinator 2006-2013
Schedule appointments for patients for outbound specialty clinics for cardiology, endocrinology, X-rays and MRIs
Communicate with insurance companies for prior authorizations
Consult with doctors regarding patient care
Retrieve reports from doctors outside of CHS
Retrieve lab work, X-rays and MRI reports
Train employees
Arrange transportation for patients
Medical Assistant/ PCA 2005-2006
Escorted patients to exam room and assistant in deterring medical problems
Took vital signs, blood pressure, blood sugar, weight, pulse, respiration,
Properly documented results in medical record
Assisted with patients flow throughout the health center
Prepared exam rooms and instruments for examination and testing
Stocked supplies in exam rooms
Sterilized instruments
Checked appointment schedule
Back up for receptionist
Label and maintained proper storage for specimens and tests
Delivered test and obtain results
Completed laboratory requisitions
Ensured that lab reports, x-rays and other information were in patients chart prior to their visit
Assisted providers and nurses with procedures and treatments as directed
Other Professional Experiences
UCONN Health Center Farmington, CT
Medical Assistant Volunteer 2005-2005
Patient preparation
Vital signs
Finger sticks for diabetic patients
General office work
EKG’s assist providers and nurses with procedures
Issued outpatient material
Assisted in applications and patient instruction
Scheduled patients for testing procedures
Education
The Sawyer School, Hartford, CT
Medical Assistant Graduated, Certificate 2005
Achievements
Silver Certificate in Dean Vaughn Medical Terminology
Certificate for Honor Roll
Perfect Attendance Awards
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