Customer Service Care

Debra Gibson

*** ***** ****, *******, ** *****

682-***-**** ***************@*****.***

Professional Summary

Customer services and soft sales expert who identifies customer needs and delivers effective solutions to problems. Committed to providing high-quality customer care to create a positive experience. Personable and professional under pressure with motivated, energetic nature who thrives with 100 percent metrics with the desire to accomplish this with less than 60 seconds wrap up.

Professional Experience

Customer Service Specialist 5/2020 – 03/2022

NTI/Rent Path

•Quote pricing and availability

•Safe guarded customers information from potential security violation always

•Responded to high volume in-bound telephone calls and in-bound chats

•Customer obsessed and first point of contact delivering a wow experience through active listening and acknowledgement to both new and existing customers meeting and exceeding their expectations

•Discuss amenities and qualifications for the customers

•Quote rent and availability for prospects

•Schedule appointments for live agent video tours, Onsite tours and self-guided tours

•Take resident maintenance calls and determine if it is an emergency or non-emergency and dispatch accordingly

•Dispo calls correctly

•Enter customers information correctly into the guest cards

Customer Service Professional 04/2017 - 10/2019

C2J Services/WDW Resorts

•Provide excellent customer service to guests to assure customer satisfaction and maintain customer loyalty

•Book dining reservations and resort packages including transportation

•Handle de-escalation calls

•Toggled back and forth through applications

•Soft sales/Up sales

•Process daily accounts receivables transactions

•Accounts Payables

•Balanced accounts

•Bank Reconciliation

•Invoicing

Relevant Skills

Knowledge Retention

Attention to Detail

Organization and Flexibility

Friendly, Effective Communication Skills and Efficient

CXone/Softphone, Slack, Zoom, Maxlease, and Salesforce

Typing 55 (wpm)

10-key by touch

Education

Nimitz High School, Irving, TX, Diploma 05/1978

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