Customer Service Postal

Ruqayyah K. Bobo

248-***-****• ************@*****.***

Qualification Highlights

● Over 17 years of experience in customer service and leadership positions with the U.S. Postal Service

● Committed and dedicated to completing task effectively and efficiently

● Goal-oriented individual with strong leadership skills

● Proven ability to finish task in a professional and timely manner

● Highly reliable self-starter; can be counted on to complete assignments

● Customer Service Certified, National Seminars Training and DESC, Detroit, MI, 2015

Education

B.S., Public Affairs, Wayne University – Detroit, MI, 2014

B.S., Interdisciplinary Studies, Wayne University – Detroit, MI, 2014

Employment History

Detroit Public Schools District 2017 – Present

Substitute Teacher

● Create lesson plans, and teach to entire class.

● Maintain class room discipline

● Track student progress, and present the information to parents

● Create test

● Work with school administration to prepare students for standardized testing

Mail Clerk United States Postal Service, Detroit, MI/Pittsburgh, PA 1993 - 2012

● Prepared incoming and outgoing mail for distribution

● Performed minor maintenance on sorting equipment

● Manually sorted letters, flat mail, for distribution to proper area zoning

● Responsible for data warehousing storage and procedure

● Used several third-party software applications to complete records and time study reports

● Responsible for training as well as mentoring new hires assigned to the work-floor in my area

● Employment Utilized third-party software applications to send out notifications for all undeliverable

items that could not be mailed

● Handled customer complaints as well as possible mail theft and delivery problems and lost and/or

damaged mail

● Consulted customers on mailing protocols also safety mailing items

● Assisted customers with complex questions and concerning mailing procedures

● Software Proficiency Microsoft Windows 7, Microsoft Windows 8.1, Microsoft Office Suite

2003/2007/2013, STATA, Graphic Design software and numerous 3rd Party web-based applications

designed to company specifications

Mail Clerk Trustee

Board of Trustees American Postal Workers Union (APWU) Local #295 2008 - 2012

● Official custody over the property of APWU local #295 and maintained itemized property log

● Managed the safekeeping of all policies, deeds as well as all important documentation pertaining to the

property

● Audited the books of all financial officers and committees

● Investigated and examined all financial transactions of gravity to include but not limited to vouchers,

invoices, IRS reports and monthly bank statements

● Compared disbursements with disbursement statements

Budget Committee American Postal Workers Union (APWU) Local #295 2008 - 2012

● Summarization of the unions financial plans

● Managed departmental and committees budgets for the year for the following departments: Arbitration,

Education, SOAR, Public Relations, Newsletter, Human Relations, Legislation, Health Plan, Crafts,

POWER and Retirees

● Provided a detailed proposal for projected budget for the upcoming year

Volunteer

Volunteer, City of Detroit, Safe Haven Shelter &Resource Center, Detroit, MI, 2013 - Present

Honors & Awards

Wayne State University – Irvin D. Reid Honor College, 2013Mentor of the Year, Safe Haven Shelter & Resource

Center, Detroit, MI, 2014

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