Customer Service Secretary

Fredrica Clayton

850-***-**** ***********@*****.*** P.O. Box 20493, Tallahassee, Florida

Summary

Working knowledge/experience using Microsoft Office applications. Knowledge of the principles and techniques of effective customer service. Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing. Ability to work effectively as part of a team to utilize problem-solving techniques and provide excellent customer service. Ability to deal with the public in a courteous and effective manner and the ability to record, organize, analyze data.

Skills

Leadership, Customer service, Communication skills, Time management, Certified Nursing Assistant, Medical Secretary, Computer literacy

Experience

Department of Economic Opportunity Tallahassee, Florida

ESR II/ Team Leader 01/2021 - Present

Provide customer service and involved in training new team members each month

Execute company policies, procedures, and safety standards and knowledge of the principles and techniques of effective customer service

Contact claimants and employers as needed when more information is needed and prepare reports to include recording, evaluating and analyzing data

Utilize problem-solving techniques and work effectively as part of a team

Hopewell Home Healthcare Tallahassee, Florida

CNA\HHA 08/2019 - Present

Provided companionship for clients, as well as personal care and home making services.

Ran errands and did Dr. appointments and regular errands (grocery store, hair salon etc.) when needed

Whether in private home setting or facility

Private Caregiving Services Tallahassee, FL

Caregiver for Elderly 03/2016 - 11/2018

Worked in home setting with client to provides personal care, meal prep, companionship, and some home making

Seven Hills Health and Rehabilitation Center Tallahassee, Florida

CNA 01/2007 - 12/2012

Worked in facility provided assistance with residents and patients for rehab care as well as vital signs documented all assistance provided for ADL's.

Education

Havana Northside High School Havana, Florida

General studies 05/1998

My GPA was 3.5 upon graduating from high school was also a part of the FCA, JROTC, the marching band, and chorus.

Lively Technical Tallahassee, Florida

Medical Secretary\LPN

Completed the first two certificates of completion for Medical secretary course. as well as LPN program

Tallahassee Community College Tallahassee, Florida

Associate in Arts\Registered Nurse 05/2023

Currently completing courses in AA to go towards prerequisites for Registered Nurse program.

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