Customer Service Data Entry
Resume:
Ann-Marie Sampson
Brooklyn, NY *****
**********@*****.***
To obtain a position where I am able to contribute to my employers success while being allowed to grow with the company.
Work Experience
Child Protective Specialist
NYC Administration for Children's Services - New York, NY September 2014 to Present
Investigate severe cases of child abuse and neglect received via the SCR.
• Participate in multi-disciplinary team meetings to formulate the best possible service plans and outcomes for children and families.
Conducted emergency removal of children to foster care to ensure safety Through the use of engagement, rapport building and empowerment successfully build client- worker relationships.
Complete court reports and ensure that court ordered services are implemented in a time manner.
• Ensure that appropriate assessment is completed and service plans are formulated within required timeframes
• Complete progress notes and all case practice requirements in accordance with state mandates.
• Attend departmental conferences and debriefings. Review policy and procedure
• Document conference and follow up to ensure that required case practices are completed Arrange/conduct case conferences when appropriate, both external and internal
• Maintain professionalism at all times
• Exemplify leadership skills of effective communication, modeling and strive towards the standard of excellence in ensuring that children remain safe.
Prospect Development and Construction
Brooklyn, NY
August 2011 to Present
Auditor Assistant
Customer Service
Perform Home Energy Audits
Telemarketing
Interpret and Input Data from Energy Audit into TREAT System Data Entry, payroll schedule
Assistant Operations Manager
CITIBANK - Brooklyn, NY
September 2002 to November 2011
Supervise teller staff and ensure customer issues are handled in a timely manner. Perform teller duties when necessary.
Oversee the Customer Service desk: resolving client issues, performing domestic and international wire transfers.
Cross sell banking products
Oversee Brinks incoming and outgoing shipments.
Ensure that ATM's are replenished daily with required monies. Oversee ATM envelope processing on a daily basis.
Responsible for calculating staff schedules: lunch and work schedule on a weekly basis. Ensure audits are done on a monthly basic.
Associate for Estee Lauder
MACY'S - Brooklyn, NY
September 2000 to September 2002
Assist customers with product selection.
Stocked merchandise when necessary.
Completed transactions via register: credit card and cash recipients. Make-Up Artist
COSMETIC PLUS - New York, NY
August 1999 to September 2000
Assisted customers with make-up selections.
Applied make-up and other accessories at the customer's request. Education
Bachelor's of Science
ST FRANCIS COLLEGE - Brooklyn, NY
BOYS AND GIRLS HIGH SCHOOL - Brooklyn, NY
Skills
• Child Protective Services
• Telemarketing
• Cold Calling
Assessments
Call center customer service — Familiar
February 2022
Demonstrating customer service skills in a call center setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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