Ann-Marie Sampson

Brooklyn, NY *****

adr0r0@r.postjobfree.com

+1-347-***-****

To obtain a position where I am able to contribute to my employers success while being allowed to grow with the company.

Work Experience

Child Protective Specialist

NYC Administration for Children's Services - New York, NY September 2014 to Present

Investigate severe cases of child abuse and neglect received via the SCR.

• Participate in multi-disciplinary team meetings to formulate the best possible service plans and outcomes for children and families.

Conducted emergency removal of children to foster care to ensure safety Through the use of engagement, rapport building and empowerment successfully build client- worker relationships.

Complete court reports and ensure that court ordered services are implemented in a time manner.

• Ensure that appropriate assessment is completed and service plans are formulated within required timeframes

• Complete progress notes and all case practice requirements in accordance with state mandates.

• Attend departmental conferences and debriefings. Review policy and procedure

• Document conference and follow up to ensure that required case practices are completed Arrange/conduct case conferences when appropriate, both external and internal

• Maintain professionalism at all times

• Exemplify leadership skills of effective communication, modeling and strive towards the standard of excellence in ensuring that children remain safe.

Prospect Development and Construction

Brooklyn, NY

August 2011 to Present

Auditor Assistant

Customer Service

Perform Home Energy Audits

Telemarketing

Interpret and Input Data from Energy Audit into TREAT System Data Entry, payroll schedule

Assistant Operations Manager

CITIBANK - Brooklyn, NY

September 2002 to November 2011

Supervise teller staff and ensure customer issues are handled in a timely manner. Perform teller duties when necessary.

Oversee the Customer Service desk: resolving client issues, performing domestic and international wire transfers.

Cross sell banking products

Oversee Brinks incoming and outgoing shipments.

Ensure that ATM's are replenished daily with required monies. Oversee ATM envelope processing on a daily basis.

Responsible for calculating staff schedules: lunch and work schedule on a weekly basis. Ensure audits are done on a monthly basic.

Associate for Estee Lauder

MACY'S - Brooklyn, NY

September 2000 to September 2002

Assist customers with product selection.

Stocked merchandise when necessary.

Completed transactions via register: credit card and cash recipients. Make-Up Artist

COSMETIC PLUS - New York, NY

August 1999 to September 2000

Assisted customers with make-up selections.

Applied make-up and other accessories at the customer's request. Education

Bachelor's of Science

ST FRANCIS COLLEGE - Brooklyn, NY

BOYS AND GIRLS HIGH SCHOOL - Brooklyn, NY

Skills

• Child Protective Services

• Telemarketing

• Cold Calling

Assessments

Call center customer service — Familiar

February 2022

Demonstrating customer service skills in a call center setting Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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