PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

HEATHER

COLE

H

Owasso, OK 74055, 918-***-****, adr0qe@r.postjobfree.com Focused and reliable Nationally Certified Pharmacy Technician with a vast experience in pharmacy billing. Self-motivated and able to independently manage high work volumes. Meticulous billing specialist with over 25 years of industry success. Identifies and resolves discrepancies to maintain accuracy in both billing and compliance. Investigates billing issues and optimizes processes. Manages correspondence and customer relations with excellent multitasking abilities. Organized team player with an exceptional work ethic. Communicates effectively and collaborates well with team members and patients. Good at troubleshooting problems and building successful solutions. Billing best practices Data verification Procedure development Data entry Quality assurance Analytical thinking

Critical thinking Proactive Planner Self-Motivated Pharmacy Billing Specialist May 2003 - June 2021

Cancer Treatment Centers of America Tulsa, OK

Corrected system errors with proactive verification of billing information. Created best practices for department to maintain consistent quality and accuracy in billing operations. Improved billing systems, including researching and incorporating alternative strategies for handling high-volume work.

Verified and corrected billing data, independently resolving errors. Developed process and reporting spreadsheet to conduct and streamline monthly controlled drug audits for accurate documentation and waste records.

Performed routine Anesthesia audits to ensure proper documentation and billing accuracy. Researched billing and auditing inquiries from Nurse Auditors. Entered manual billing for pharmacy services such as code carts, anaphylaxis kits, non-formulary medications, and multi-dose medications.

Provided Pyxis support for equipment and rebuilds to improve medication inventory for nursing. Performed the Return Medication Process for expired or wasted medications controlled and non-controlled. Performed traditional technician duties as needed. Pharmacy Technician June 2001 - May 2003

The Apothecary Shoppe Tulsa, OK

Compounded prescriptions to the highest standards

Supported pharmacists by measuring, counting and labeling prescriptions. Kept inventory accurate with effective management and regular cycle counts. Met customer needs with fast and knowledgeable pharmacy support. C

EDUCATION

PROFESSIONAL CERTIFICATIONS

Pharmacy Technician July 1997 - June 2001

Cox Compounding Pharmacy Tahlequah, OK

Entered prescription information

Verified/Entered prescription insurance information Assisted the Pharmacist with filling prescriptions Ordered and stocked pharmacy medications

Compounded prescriptions to the highest standards

Pharmacy Technician June 1995 - July 1997

Stillwater Medical Center Stillwater, OK

Assisted Pharmacist with filling patient carts and orders Entered department invoices in computer

Entered department and patient charges and credits in computer Ordered and stocked pharmacy medications

Reconciled pharmacy narcotic records

Bachelor of Science in Health & Clinical Wellness December 2001 Northeastern State University, Tahleuah, OK

Oklahoma State Board of Pharmacy Technician License National Pharmacy Technician Certification