Besar Mahmudi

***** *. ********* **. 973-***-****

Gurnee, IL 60031 adr0mk@r.postjobfree.com

Introduction

As a dynamic, team-driven leader with nearly 10 years of experience in client relationship management, sales, and staff development and management, along with over 6 years of experience leading staff supervision, recruitment, and event planning and logistics, I have become a major contributor to fostering relationships with clients and stakeholders and securing company sales. Having a collaborative approach has helped me facilitate lasting business relationships with internal and external constituencies to fuel sales, high- performance teams, and drive positive outcomes in diverse settings. Education

Bachelor of Arts, Montclair State University May 2021 Major: Political Science

Work Experience

May 2022 – Present AllState Gurnee, IL

Market Sales Associate

• Initiate outbound calling to established target customer base for auto and home insurance sales.

• Leverage community contacts (natural market) to continually build a sales pipeline as well as an active physical presence in the community.

• Successfully closed sales of Allstate home and auto products.

• Work with the Market Sales Associate Sales Manager to plan, implement, and manage marketing and sales processes to achieve personal lines production and growth goals. April 2022 – Present HotShot Sports LLC Gurnee, IL Lead Sports Coach

• Teach youth sports classes and camps for soccer, basketball, baseball, and volleyball

• Motivate and inspire athletes to improve, work hard, and play on team

• Knowledgeable about the skills and tactics of sports

• Communicate effectively with players, parents and program coordinators November 2020 – May 2022 Dovenmuehle Mortgage Lake Zurich, IL Team Lead Manager

• Coaches, trains and mentors Customer Service Reps I, II, and III.

• Maintains inbound calls across all aspects of loan maintenance requests.

• Conducts loan maintenance requests for clients including: verify and change account information, process and forward documentation requests, perform and request research on tax and insurance issues, process loan payments, resolve and explain billing issues, verify tax and insurance disbursements.

• Assures compliance with all relevant regulations. Besar Mahmudi

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• Manages requests to initiate, correct, or resolve issues of payments, tax, and hazard insurance, escrow accounts, purged loan information requests, loan payoff requests, transfer and conversion, and general research on lien releases

• Develops and sends account information and other correspondence to borrowers, clients, and other third parties.

• Manages supervisor calls via the escalated and assist line.

• Represents private label clients to stakeholders and customers. September 2019 – October 2020 Vector Marketing Cranford, NJ Sales Representative

• Provided direct sales of high-quality Cutco products.

• Worked individually with clients on product selection and managing orders.

• Attended outreach and community events, trade shows, fairs to provide product awareness and secure new customers.

• Created and conducted presentations to large groups to showcase Cutco.

• Managed customer relationship and developed a large-scale referral-based clientele.

• Assisted District Manager with training of new personnel.

• Conducted phone campaigns to reach new customers and secure sales.

• Generated $125,000 in individual sales.

• Conducted campaigns bi-annually and achieved multiple recognitions for the campaigns including top 50 in New Jersey, 29th in the nation, and 61st in the nation for direct sales. October 2018 – September 2019 DISH Network Roseland, NJ Network Retention Account Specialist

• Provided exceptional customer service to large call volumes of customers.

• Worked individually with customers via the phone to resolve customer support issues.

• Provided technical support and guidance to customers.

• Counseled customers and offered incentives for customer retention.

• Managed customer documentation and utilized a customer management tool.

• Shared information about TV and network plans with customers.

• Achieved recognition for being in the top 15% in the organization to retain customers. August 2017 – January 2018 Sunrun Solar Somerset, NJ Retail Solar Advisor

• Worked as an in-store vendor at Costco and Home Depot stores.

• Provided expert knowledge on the solar industry and Sunrun Solar products.

• Managed customer relationships and scheduled appointments.

• Conducted presentations to customers about Sunrun Solar. January 2016 – May 2017 Momentum Solar Metuchen, NJ Solar Specialist

• Educated homeowners on all the benefits of solar and the solar industry.

• Worked with clients on finances and tax qualifications.

• Worked individually with clients to secure sales.

• Managed large financial transactions between $15,000-$100,000 in various forms, including working with different loan officers and banks.

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May 2012 – January 2016 Vector Marketing Passaic, NJ District Manager – April 2015

Branch Manager – May 2013

Sales Representative – May 2012

• Launched a new branch office at Passaic county and Sussex County.

• Supervised and provided leadership to a staff of 31 sales representatives.

• Responsible for the development of plans for recruitment, sales, and office budget.

• Developed performance measurement tools for staff development.

• Served as general human resources to staff members and managed the interview and hiring process.

• Provided training, coaching, and mentorship to new sales representatives.

• During the first campaign, achieved recognition as the #3 branch in direct sales in the state of New Jersey.

• Coordinated outreach events, including fairs, trade shows, and other events. Skills

• Strong customer service and sales skills, compliance, law, and policy.

• Leadership, cultural competency, managing relationships, building rapport with clientele.

• Strategic planning, project management, business development, and managing campaigns.

• Training, team building, staff development, problem solving.

• Bilingual: speak and write Albanian fluently.

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