Shawn M. Grimm

Waukesha, WI *****

adr0fp@r.postjobfree.com• 319-***-****

https://www.linkedin.com/in/shawn-grimm-66694310

Qualifications Profile

Top-Notch professional with extensive experience in collection management and delinquency administration for global organizations.

360-degree knowledge and track-record of accomplishment across multiple domains, including financial distress management, process improvement, forbearance and settlement negotiations, debt restructuring processes, bankruptcy and litigation cases, account investigation, and lawsuit preparation.

Superior communication and problem-solving skills; ability to engage, interact, and foster trusted business relationship with clients, external agencies, and team members.

Competence in identifying and implementing effective strategies that resolved bad debt issues, decreased business delinquency, and improved collections, and bolstered bottom-line.

Advance technical skills in MS Office Suite; capitalizes exemplary leadership capability to guide, train, and mentor team-members.

Professional Experience

Super Products, Mukwonago, WI

Credit & Collections Manager/Payroll Admin, 2021 – Present

Administered distressed account portfolio. Masterminded solutions to resolve delinquency. Established individual goals for collection managers and provided training on collection procedures. Orchestrated debt restructuring process. Reviewed bankruptcy cases in compliance with appropriate bankruptcy rules and company guidelines. Involved in recruitment, training, performance evaluation, and termination.

Played key-role in managing escalations of sales and collection departments, ensuring streamlined execution of work.

Instrumental in setting salary, pay raise, and bonus of employees.

Customer negotiations to reach a win – win situation

Drive process improvement

Establish relationships with customer and vendors to solve problems.

BMO Harris NA., Brookfield, WI

SBSA Relationship Manager, 2020 – 2021

Assist customer with restructuring/modifying or payoff loans

Work with Ops Specialist and Outside Counsel on the documentation of modification

Negotiate and mitigate loss for the bank

BMO Harris NA., Menomonee Falls, WI

Customer Experience Representative, 2019 – 2020

Assist customer with daily banking transactions.

Assist management in simplifying procedures to better serve the customer

Document any new products that customer wanted to get.

GE HFS Holdings, Inc., Brookfield, WI

Senior Financial Analyst, 2003 - 2018

Administered multi-million dollar distressed account portfolio. Masterminded forbearance and settlement negotiations for avoiding foreclosure and eliminating lost revenue. Established individual goals for collection managers and provided training on collection procedures. Orchestrated debt restructuring process. Reviewed bankruptcy cases in compliance with appropriate bankruptcy rules and company guidelines. Involved in recruitment, training, performance evaluation, and termination.

Played key-role in managing escalations of sales and collection departments, ensuring streamlined execution of work.

Led the charge into deployment of strategies that resolved $30M+ bad debt issues with defaulters.

Instrumental in setting salary, pay raise, and bonus of employees.

Customer negotiations to reach a win – win situation

Drive process improvement

Establish relationships with customer and vendors to solve problems.

GE Capital, Cedar Rapids, IA

Litigation Specialist, 1999 - 2003

Held accountability for managing high-volume litigation caseload. Coordinated legal documents, produced support documents, completed documentation requests, and collected and organized evidence for trial. Provided support to attorneys in preparing lawsuits. Investigated accounts and documented facts related to contract coverage disputes. Liaised with bankruptcy courts and and debtor's counsel to negotiate settlements agreements.

Leveraged understanding of litigation and enforcement regulations for recovering default loans from corporate borrowers.

Conducted on-site interview with focus on attracting best talents.

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Additional experience as Senior Collections Representative with United States Cellular and Youth Worker II with Four Oaks Inc.

Education

Bachelor of Arts, Criminal Justice Administration

Mount Mercy College – Cedar Rapids, IA

Associate of Arts, Paralegal

Kirkwood Community College – Cedar Rapids, IA

Volunteering

Fastpitch Director- Waukesha Blazers

Selected novice and professional fastpitch teams of all ages. Led 40 softball coaches for coaching players, managed team budget, and oversaw team marketing efforts.

Head Varsity Softball Coach- Wauwatosa East High School

Planned and executed fundraising events, practice sessions, and games; also hired coaches.

Assistant Varsity Basketball Coach- Waukesha South High School

Planned and executed fundraising events, practice sessions, and games

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