Laina M. Donovan

adr0fm@r.postjobfree.com 314-***-**** Saint Louis Mo 63139

A dynamic and motivated professional with success at increasing revenue through concept-to-execution strategies. Over 10 years of experience working directly with clients and team members from diverse backgrounds to satisfy and define individual needs. Excellent interpersonal, phone, and digital communication skills.

Competencies

Forward, Strategic, Innovative Thinking • Service Focused • Training and Development • Attention to detail

Resourcefulness • Relationship Building • Absolute Communication

Work Experience

Office Assistant Senior

Maternal Fetal Medicine Clinic, SSM St. Mary’s Hospital

September 2019-Present

Communication with a diverse group of patients and staff in order to meet specific patient needs

Scheduling appointments and sending out correspondence to both patients and fellow staff members

Assisting with onboarding and training of new clinic employees

Ordering supplies for each department of the clinic while staying within a specified budget

Supporting day-to-day clinic function

Hospital Cashier

SSM St. Mary’s Hospital

November 2018-September 2019

Maintaining and balancing an accurate safe for the hospitals needs

Assisting in correction of work ques in order to ensure proper billing for hospital patients

Maintaining spread sheets for daily hospital deposits in multiple departments

Assisting patients and SSM employees in paying hospital bills and setting up payroll deduction for automatic bill payment

Inventory and stocking supplies for each area within the P.A.S. department

Pharmacy Office Manager

Skin Specialty Solutions

January 2018-October 2018

Responsible for the general organization and functionality of the pharmacy facility.

Managing the Human Resources function by initial review of new hires, on-boarding, organizing and leading new employee orientations, and implementation of team events.

Managing the office and facility function by initializing and negotiating vendor contracts, monitoring and controlling expenses, building relationships and coordinating business activities with entities that have a contract with Skin Specialty Solutions.

Assisted the Senior Licensing Agent in order to review and obtain pharmacy licenses in different states and becoming a licensed notary.

Pharmacy Technician Coordinator

SSM Clayton Health Services Pharmacy

March 2010-October 2018

Partnered with the Pharmacist in Charge to lead the development and implementation of a new process that identifies potential clients discharging from St. Mary's Health Center, which accounted for13% of overall business.

Lead a team of 5 technicians in daily operations effectively managing staffing levels and payroll with no turnover.

Communicate and coordinate with a diverse group of customers and professionals, including insurance providers, pharmaceutical representatives, suppliers, nurses and doctors in order to maintain existing business and keeping cost levels within a defined budget.

Provides excellent customer service to pharmacy patients.

Pharmacy Technician

Forest Park Hospital

2008-2010

Preparing I.V. mixtures and injectable medications in a sterile environment for patients in the hospital.

Managing the Pixis fills and keeping medications within the machine in date.

Ordering medications through Cardinal Health and keeping within a defined budget.

Entering patient orders and communicating with nurses and doctors in order to clarify medication orders.

Bubble packing/ labeling medications.

Education

Southeast Missouri State University

2001-2006

Bachelor of Arts in English with an emphasis in writing

Minor in communications

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