Customer Service Carrier Associate

Robin R. Hemberger

**************@*****.*** ***** Scott St., Lake Milton, OH 44429 330-***-****

AREAS OF STRENGTH

●Thrives in a multi-task environment

●Deadline and detail oriented

●Hard working, independent and reliable

●Able to grow with company through versatility and adaptability

●Enjoys learning new skills and methods of working

●Willing to take on any responsibilities and assignments, regardless of the challenge

●Takes pride in producing excellent work and can accept constructive criticism

●Organized and can work under pressure in a busy environment

●Type 40 wpm with accuracy

EDUCATION

Colorado Technical University

June 2007 Bachelor of Science (BS) Criminal Justice, Summa Cum Laude

Relevant Coursework

●Corrections Solutions

●Law Enforcement and the Community

●Criminal Thinking

●Juveniles & the Courts

●American Criminal Procedure

●Psychology in the Social Environment

●Abnormal Cultural Diversity

●Psychology

●Ethics

WORK EXPERIENCE

Magna Seating

Team Lead

April 2018-Present

●Run a team of operators to create and build a quality product for the customer

●Effectively communicate with operators, Supervisor and Shift Manager

●Request via radio to have materials delivered to line

●Complete shift paperwork

●Inspect product for defects to meet customer specifications

●Serve on Joint Health and Safety Committee

VXI Global

Customer Service Sales Agent

October 2017-April 2018

●Receive inbound customer calls

●Advise and suggest appropriate products

●Sell internet connection, home phone lines and TV

Alorica

Customer Service Associate

July 2016-October 2017

Receive inbound customer calls

●Refill patients’ prescriptions for mail service

●Ensure patients accounts are up to date

●Take secure payments

●Ensure customer accounts are handled in an accurate, safe and confidential manner

Trumbull Correctional Institution, State of Ohio

Correction Officer

December 2015 - July 2016

●Supervised up to 124 inmates at any given time

●Ensured safety of fellow officers, community and inmates

●Maintained computer logs of all inspections

●Patrolled areas of assignment by foot and vehicle

A & S Market, Youngstown, OH

Store Associate Car Sale

August 2013 – December 2015

●Processed customer orders and give proper change

●Maintained cooler inventory and ordered product to ensure proper levels

●Cooked food items to be served to customers while maintaining a sanitary work environment

●Stocked meat and dairy coolers

●Provided customer service in a professional manner

United States Postal Service, Southington, Ohio

Rural Carrier Associate

December 2010 – August 2013

●Sorted and delivered incoming mail to rural customers in a safe and timely manner

●Provide friendly customer service to patrons along the route

●Responsible for daily inspection of postal vehicles

Bar Processing, Newton Falls, Ohio

Level I Non-Destructive Testing Technician

April 2002 – September 2010

●Responsible for proper testing procedures of steel bars per customer requirements

●Perform Eddy Current and Ultrasonic testing for internal and external defects

●Reported non-conformance of steel bars to management for proper disposition

●Properly maintain paperwork and reports for all tests performed

United States Postal Service, Lake Milton, Ohio

Rural Carrier Associate

April 1999 – April 2002

●Sorted and delivered incoming mail to rural customers in a safe and timely manner

●Provide friendly customer service to patrons along the route

●Responsible for daily inspection of postal vehicles

Bar Processing, Newton Falls, Ohio

Machine Operator

August 1998 – August 1999

●Processed steel bars to customer & contractual specifications

●Properly used micrometers to ensure size of bars met customer specifications

Kelch Aluminum Molds, Middlefield, Ohio

Mold Maker

February 1996-August 1998

●Responsible for maintaining inventory and correct distribution of shop supplies to employees

●Produced aluminum molds for children’s plastic toys

●Followed customer specifications and guidelines for quality of finished product

United States Army, Honorable Discharge

Sergeant/E-5 Veterinary Food Inspector

October 1989 – January 1996

●Inspected food items as well as food service facilities

●Ensured that all incoming food items met federal guideline requirements

●Performed daily and monthly sanitary inspections in food service facilities

●Supervised both civilian and military personnel

●Conducted training in various fields of the military

●Maintained and filed reports according to military guidelines

CERTIFICATIONS

●Ohio Peace Officer Training Commission November 2008

●Corrections Technician May 2006

●Law Enforcement Skills June 2006

●Crime Scene Investigations September 2006

●Legal Studies & Court Procedures September 2006

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