Qa Analyst Systems Consultant

Brendan Handel

Davenport, FL ***** • 704-***-**** • **********@*****.*** • linkedin.com/in/Brendan-handel/

QUALITY ASSURANCE (QA) ANALYST

Hard-working, quality-focused operations professional offering global expertise in developing and supporting the planning, design, and execution of test plans / strategies / scripts, manual testing for projects, and partnering with automation developers in designing regression suites for information technology and business systems analysis. Innovative business partner, effective communicator, and problem-solving project manager known for building relationships with internal / external partners at all levels, maintaining composure and professionalism during challenging circumstances, and delivering quality work that drives a good work-life / balance. Collaborative leader with demonstrated successes in partnering with cross-functional teams to perform / validate test cases based on quality requirements, identify defects in the production process / recommend changes to ensure that the final product meets the minimum quality standards and is fully functional and user friendly.

CORE COMPETENCIES

Requirements Assessments Troubleshooting Quality Assurance Risk Identification / Mitigation Compliance Best Practices Continuous Process Improvements Budgeting Forecasting Reporting Analytics Metrics Training Coaching Mentoring Performance Development Research Documentation Audits Vendor Management Attention to Detail Analytical Thinking Process Management

TECHNICAL PROFICIENCIES

JIRA Version One Oracle SQL Developer HP ALM HP UFT (Running Scripts) Microsoft - Word, Excel, PowerPoint, Project, Outlook, OneNote, Access, Visio SDLC BDD Agile / Waterfall Methodologies SoapUI Web/Software Testing IVR Testing

EXPERIENCE

WELLS FARGO BANK, Charlotte, NC January 2007 – September 2021

QA Analyst, Wealth Team, January 2011 – September 2021

Served as a Test Lead over several overlapping projects over the years for Wealth Applications on the Wealth QA Team.

Functioned as the Test SME for over 20 Wealth Applications, writing / maintaining Manual Test Scripts for these applications.

Wrote Test Strategies, Test Plans, Traceability Matrixes, and other documentation for many projects.

Coordinated with the LOB in assisting their UAT testing efforts.

Presented testing statistics when needed by management in specific project efforts.

Led testing meetings with the Development team and LOB to review testing efforts and defect tracking.

Collaborated with the Development team and LOB to prioritize defects for releases and future efforts.

Coordinated with Offshore QA (India) in their development of the automation test suites for the assigned applications using UFT and Selenium.

Ran UFT automated scripts for a few applications.

Executed in Agile and Waterfall methodologies.

Mentored new QA resources.

Business Systems Consultant, Wealth and Trust Development Team, January 2007 – January 2011

Acted as a Business Systems Consultant for several Wealth and Trust applications on the Development team.

Wrote business requirements for several projects worked on during this time frame.

Managed projects, leading meetings with the Development team and the LOB.

Created Test Plans, Test Scripts, and completed manual testing in project support.

Functioned as the Development Team Test Lead typically on assigned projects.

Contributed to the System Selection Analysis for the Wells Fargo-Wachovia merger.

Provided production support for the LOB on the assigned applications.

Traveled to LOB locations to train employees on new applications.

Provided Call Center support to the LOB for training purposes on certain applications.

Brendan Handel **********@*****.*** Page Two

ADDITIONAL RELEVANT EXPERIENCE

WELLS FARGO BANK, Charlotte, NC

Business Systems Analyst, Retirement Business Solutions Team

Functioned as a Business Systems Analyst, providing production support and testing for the 401k applications.

Created and maintained the Manual Regression Test Suite and wrote business requirements / test scripts for the 401k Internet, Call Center Tool, and Voice Response Unit applications.

Executed as the Test Lead for the Voice Response Unit, completing plenty of testing on the Internet 401k site.

Coordinated with the Lines of Business to assist in UAT testing of the 401k applications.

Delivered results as the Lead Tester for the 401k site during production deployment events.

FREELANCER

Temporary Employee

Collaborated with the Custody Desk staff for Trust accounts for several months, reconciling trades, and scrubbing 401k files sent from outside companies.

EDUCATION

Master of Business Administration (MBA), Finance / Marketing

Case Western Reserve University, Cleveland, OH

Master of Divinity (MDIV), Church History

Liberty University, Lynchburg, VA

Bachelor of Arts, Double Major in Economics and Journalism

The Ohio State University, Columbus, OH

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