Customer Service Assistant Manager
Resume:
Juan E. Rojas
*** ******* **. #* *** York, N.Y **040
*************@*****.***
Objective:
I am a passionate person with many different skills looking for a position where I can apply my ten years of experience working in an environment where they would always put pressure on you to do things fast and neat. Seeking to work for a company that I can grow with and work on myself to be a great leader. I am a dependable person with proven interpersonal skills.
EDUCATION & Certifications
CUNY Bronx Community College September 2013 - May 2016
Associates Degree: Business Administration; GPA 3.4
Osha’s 10-40 Certified, Occupational Safety and Health Administration
EXPERIENCE
Shift Leader: Buffalo Wild Wings, New York, NY December 2013 - January 2020
Worked in a fast paced environment with 25 to 45 co-workers depending on the day and how busy it was. Helped other co-workers and managers reach their daily/weekly goals.
Lead the team by getting the food out in a matter of time for the servers to then take to our guest. It all starts with the kitchen, so I always wanted to lead by example with my sense of humor leadership skills, doing the right thing and how to do the job the right way.
Trained all the new employees that were hired for the kitchen and taught them how to do the job correctly.
Energetic worker and been complimented for having great personality, work ethic, and solid hustle.
Assistant Manager July 2009 - February 2014
As a manger I handled any problems we needed taken care of. I would work any position inside and out the kitchen. I opened or would close down the restaurant.
Took care of inventory, especially before the weekly delivery truck would come. I would apply my knowledge of first in first out (F.I.F.O.) rule which is really important in the food industry.
Reliable and detailed oriented employee. Facilitated customer service and received many positive feedbacks from the managements, guests and co-workers for punctuality and flexibility.
Skills and Qualifications
Fluent in Spanish/English
Social and interpersonal skills
Strong conflict resolution skills
References: Available upon request.
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