Customer Service

Representative

Teresa

Dunlap

Objective

Team oriented individual eager to work in a customer service role. I bring the ability to provide excellent customer service externally as well as internally, so everyone receives the attention and time required

Experience August 2017- December 2021

Warehouse Operator Medline Industries

• Collaborated with co-workers and management for a smooth workflow

• Adhered to all safety procedures and regulations

• Received, stored, dispatched goods and products within warehouse.

• Processing, Picking and Packing orders within a timely manner, working to meet company and personal targets.

• Used computer systems to validate inventory and warehouse slotting. October 2016- August 2017

Shipping/Receiving Supervisor Gosnack Incorporated

• Monitored and oversaw outgoing/incoming shipping activities to meet company standards

• Coordinated activities of work engagement to verify record on incoming/outgoing shipments

• Determined issues that should be escalated based on company guidelines and standards.

• Communicate job expectations, Monitored and coached team members when necessary. Enforced policies, procedures as well as productivity standards

• Corrected Inbound/Outbound discrepancies as well as inventory management.

October 2006-January 2016

Customer Service Representative HD Supply

• Opened and maintained customer accounts with data provided by customer

• Resolved issues with concerns by clarifying customer complaints, determining the cause, created the best solution to solve concerns, expedited correction and adjustments

• Assist with placement of orders, refunds/exchanges

• Keep account of customer interactions, process customer accounts, and file documentation.

• Provide accurate, valid, and complete information by using the right tools and methods.

• Assisted with HRIS and EHS as a team contributor by completing task prior to deadlines.

Education

September 1978-1982

Hunter Huss High School

Medical Secretary

National Technology

School

Gaston College

Workplace Readiness

2006

Skills

• Data Analysis

• Attentiveness

• Emotional

Intelligence

• Effective

Communciation

Contact

980-***-****

adr0d8@r.postjobfree.com

Contact this candidate