Customer Service Representative
Resume:
Customer Service
Representative
Teresa
Dunlap
Objective
Team oriented individual eager to work in a customer service role. I bring the ability to provide excellent customer service externally as well as internally, so everyone receives the attention and time required
Experience August 2017- December 2021
Warehouse Operator Medline Industries
• Collaborated with co-workers and management for a smooth workflow
• Adhered to all safety procedures and regulations
• Received, stored, dispatched goods and products within warehouse.
• Processing, Picking and Packing orders within a timely manner, working to meet company and personal targets.
• Used computer systems to validate inventory and warehouse slotting. October 2016- August 2017
Shipping/Receiving Supervisor Gosnack Incorporated
• Monitored and oversaw outgoing/incoming shipping activities to meet company standards
• Coordinated activities of work engagement to verify record on incoming/outgoing shipments
• Determined issues that should be escalated based on company guidelines and standards.
• Communicate job expectations, Monitored and coached team members when necessary. Enforced policies, procedures as well as productivity standards
• Corrected Inbound/Outbound discrepancies as well as inventory management.
October 2006-January 2016
Customer Service Representative HD Supply
• Opened and maintained customer accounts with data provided by customer
• Resolved issues with concerns by clarifying customer complaints, determining the cause, created the best solution to solve concerns, expedited correction and adjustments
• Assist with placement of orders, refunds/exchanges
• Keep account of customer interactions, process customer accounts, and file documentation.
• Provide accurate, valid, and complete information by using the right tools and methods.
• Assisted with HRIS and EHS as a team contributor by completing task prior to deadlines.
Education
September 1978-1982
Hunter Huss High School
Medical Secretary
National Technology
School
Gaston College
Workplace Readiness
2006
Skills
• Data Analysis
• Attentiveness
• Emotional
Intelligence
• Effective
Communciation
Contact
***************@*****.***
Contact this candidate