Customer Service Training Manager

May ****

ANGLIA HILSON

205-***-****

**************@*****.***

**** ****** *** *,

Birmingham, Al 35221 Jefferson

PROFESSIONAL I SUMMARY

Motivated Store Manager with 11 years of experience in customer service. Recognized for surpassing goals and planned performance, and rewarded with continuous advancement during my 11 year career. Successful in driving underperforming stores to achieve top ranking in sales, revenue, and profit.

SKILLS I

Strategic planning Cost control and budgeting

Time management Performance evaluations

Employee training and development Inventory control Training and development

EXPERIENCE I

General r l Manager r, KFC, Apr 2021 Current, Birmingham, Al Managed business operations and worked closely with senior management to develop KPIs, build operating dashboards, and monitor performance. Managed performance of team members, conducted performance appraisals, and recommended promotions. Manage weekly schedules, weekly inventory and monthly alone with truck orders.

General r l Manager r, Popeyes s, Jul 2010 Apr 2021, Homewood, Al Managed the operation, managed over 20 to 30 employees, trained shift leaders, assistant managers, and general managers alone with being promoted to training manager. Managed over 6 stores being promoted to Area Director

Analyzed metrics and presented data-driven recommendations to senior leadership. Supported back office hiring and employment processes. Developed quality talent from within to retain engaged employees and remain competitive.

Revamped systems, processes, and training programs to reverse underperforming store metrics.

Prepared payroll and maintenance budgets for corporate management approval. EDUCATION I

High School Diploma

Wenonah High i Birmingham, Al

GPA [number].

3.8

[Position held], Student Government.

AH

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