Data Entry Customer Service
Resume:
A
Angela Hicks
Independence, MO 64052
*********@*****.***
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Skills
Customer service skills, data entry, knowledge of clinical, mental, and behavioral psychology. Also studied substance abuse. People oriented, I've taken training classes on how to de-escalate behaviors and also took neutralize and redirect courses.
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ExperiEzzss# qq11qw#22a¢~1qQ~ence
Customer Service Representative - The Results Company
August 2020- Present
Receive incoming calls from customers regarding their accounts and provide excellent customer service. Provide information about products and services, save accounts, and make sales. Answer general questions and resolve issues. Also acknowledged as one of the top agents in the company.
Jackson county children's division/case manager at aAll
October 2016-July 2019/, 615 East 13th Street Kansas City Missouri 64106
provided case management to children who were brought into state's custody and also provide a case management for the families as well. Conducted monthly visits to all children parents and Foster families. Worked with professionals such as commissioners,psychologist, schools,attorneys and also had to provide timely Court reports to court and testify on behalf of the children. authorized court-ordered services for the children and the parents in order to get them reunified.
Bingham middle School / paraeducator
August 2013 to October 2016 /1716 South speck road Independence Missouri
Assisted in a classroom with children who had mental and physical disabilities. Taught them daily life skills as well as social life skills. Worked on their individualized education plans and also did documentation.
Ican
April 5th 2004-August 2013/4300 East 32nd Street Independence Missouri
Work in a day facility with adults with disabilities and behavioral.focus on their capabilities rather than their disabilities help them do money management, life skills as well as social skills. drove them to their volunteer job such as harvesters Price chopper Lamar's meals on wheels etc.conducted daily reports as well as monthly summary reports. Distributed medication was also CPR and first aid certified.
Transoceanic shipping
1997-1999/Houston TX
provided customer service working in the shipping and receiving Warehouse of transoceanic shipping in Houston Texas. answered inbound calls made outgoing calls to companies all over the world even out of the country to ensure the right product was ordered that they received the right product, and to ensure the quality of the item. Also did data entry.
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Education
North shore high School
1997/ Houston, TX
Receive my high school diploma. Also took journalism in photojournalism.
University of Phoenix
2007 to 2013/Kansas City Missouri
obtained an associates in criminal justice and also bachelor of science in psychology
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