Customer Service Representative
Resume:
Amani Tretina
Henderson, NV *****
***********@*****.***
Seasoned, self-motivated and very strong work ethic positioned to be an asset in for a company that strives for quality, adaptive customer service.
Work Experience
Customer Service Representative
AnswerFirst Communications - Tampa, FL
July 2021 to Present
Achieved growth in level capacity answering and assisting customers in a very diverse capacity. International and national clientele with different standards and requirements for each client. HIPPA Certified. Over 100 plus calls per shift.
Customer Service Representative
Teleperformance - Paris, France
July 2020 to February 2021
Licensed Health and Life Insurance Agent in Nevada. Promoted and sold Medicare and Supplemental plans to those who qualified. 8 and 10 hour shifts accepting incoming inquiries and sales goals. HIPPA Certified.
Kitchen Manager/Special Events Caterer
River Rock Roasting Company - La Verkin, UT
December 2019 to March 2020
• Applied diverse skills to identify, manage and implement cost saving strategies in a fast-paced restaurant kitchen.
• Coached, trained and managed staff of over 15 employees.
• Conducted weekly inventory and rotation of food and supplies.
• Food Orders 2-3 times weekly.
• Vendor relationships to meet supply needs and cost control.
• Completed the duties of a line cook when needed, and capable of performing the duties of all kitchen positions.
• Ensured products are stored at the correct temperatures and the recipe books were up to date with current menu items, portions, and ingredients.
• Ensured utilization of daily prep sheets.
• Assisted owners with hiring kitchen staff.
• Ensured safety and government standards of all food and kitchen equipment. Chef/Food Service Director
Monuments Academy - Brian Head, UT
September 2018 to December 2019
• Created and implemented healthy, vibrant menus custom designed for the unique clientele at the facility.
• Implemented and facilitated and maintained the procurement of food ingredients for the remote facility on a daily and weekly basis.
• Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
• Properly labeled and stored all food ingredients in the appropriate storage designation.
• Promptly reported any maintenance and repair issues to designated supervisors.
• Accurately and efficiently prepared healthy, delicious and nutritious meals to students and staff on a daily basis.
• Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering for special events.
• Developed and maintained a central standardized recipe and ingredient repository, including nutritional and cost information.
Owner/Chef/Event Manager
Artful Edibles, Inc - Cedar City, UT
August 2001 to September 2019
Designed custom menus and specialty foods to suit all dietary needs for a variety of events such as weddings, receptions, parties, graduations, business meetings and seminars.
• Often hired as Event Manager at somebody high-end private functions.
• Served a diverse clientele including the city venues, religious and political officials, business owners, as well as attracting an international appeal through the extensive tourism market in the area.
• Managed small staff and all daily business operations with focus on exemplary customer service, profit and loss, client retention, generating new and repeat business through quality professional presentation highly dedicated to meeting the needs of each client. Kitchen Manager/Customer Relations
Virgin Berri Vegan Food Truck - Saint George, UT
November 2017 to May 2018
The unique need for this business to thrive required a seasoned individual who could diagnose, develop and teach food and beverage management and procurement, as well as customer service skills to/for the young and inexperienced co-owner/operator of the food truck business. During the on-site mentoring process, there was also a need to add a professional and nutritional element to the menu items, and fine-tune the overall offerings specified under the dietary focus of the business. A bonus for me personally and professionally was that I had an opportunity to be exposed to the details and intricacies of food truck service in which I have always had great interest. My capacity and confidence in this dynamic developed greatly.
Kitchen Manager/FOH Manager/Event Coordinator
Zion Under Canvas - Virgin, UT
July 2016 to November 2017
Responsible for the day-to-day operation and management of the seasonal restaurant with a local and international demographic. Designed menus, developed recipes, supervised an eclectic kitchen staff, ordered and procured food and alcohol supplies, careful monitoring of P/L, operated POS system, and reported to the GM and Food and Beverage Director. Designed and catered corporate and private events held at the venue, successful relationship skills resulting in the generation of repeat and new business, both corporate and private.
Head Chef/Food Services Director
Discovery Ranch for Girls - Cedar City, UT
May 2013 to October 2014
Worked with dietitian and private school standards, to create, prepare and present lavish meals to meet specialty diets, cultural food restrictions and nutritional needs for an elite and diverse clientele and staff with a national and international demographic. Designed menus, developed recipes, supervised and directed kitchen staff, ordered and procured food and alcohol supplies, careful monitoring of P/L, designed and taught cooking school curriculum, reported to the Executive Director, Owners and Private Investors.
Created a unique company cookbook.Designed and catered corporate and private events held at the venue, developed crucial and connections successful relationship skills with staff, students and parents. Was awarded accolades for high success in maintaining excellent menu and dietary needs while consistently remaining well below budget and raising profits.
• Created and implemented healthy, vibrant menus custom designed for the unique clientele at the facility.
• Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
• Properly labeled and stored all food ingredients in the appropriate storage designation.
• Promptly reported any maintenance and repair issues to designated supervisors.
• Accurately and efficiently prepared healthy, delicious and nutritious meals to students and staff on a daily basis.
• Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering for special events.
• Developed and maintained a central standardized recipe and ingredient repository, including nutritional and cost information.
Education
License
Dee's Beauty College - San Jose, CA
April 1990 to June 1990
Associate in Stenography
West Valley College - Saratoga, CA
1985 to 1986
Health and Life Insurance License in Nevada
Henderson, NV
Skills
• Food Service
• Nutrition
• Food Preparation Experience
• Budgeting
• Culinary Experience
• Cooking Experience
• Negotiation
• Customer Service
• Management Experience
• Events Management
• Supervising Experience
• Leadership Experience
• Profit & Loss
• Catering Experience
• Food Service Management
• English
• Restaurant experience
• Insurance Sales
• Kitchen Management Experience
• Kitchen Experience
• Restaurant Management
• Quality Management
Certifications and Licenses
ServSafe
Insurance Producer License
Life Insurance License
Food Handler Certification
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