Customer Service Bus Driver

BRYAN CUEVAS

***, ****** ******, *** ***** CA ***54, San Diego, California, 92154, US • 619-***-**** • *************@*****.*** Coach Bus Driver - November, 2014 to Present

Sun Diego Charter Co - National City, CA

Had an excellent attendance record and was always on time for work. Collaborated with [Type] customers to determine their needs and deliver [Type] service. Increased customer satisfaction by resolving [Product or Service] issues. Answered [Number] calls per [Timeframe] to help customers with their questions and concerns. Followed established routes with the help of maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules. Performed bus driving duties while keeping student safety in mind to maintain a good safety record. Assisted passengers with disabilities and other physical issues in boarding and exiting the bus to ensure passenger safety. Coach Driver/dispatch/tickets agent - April, 2005 to May, 2008 Crucero USA LLC - Los Angeles, CA

Went [Number] days without a driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time. Had an excellent attendance record and was always on time for work. Answered [Number] calls per [Timeframe] to help customers with their questions and concerns. Collaborated with [Type] customers to determine their needs and deliver [Type] service. Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties. Dispatched [Job title] drivers to assist [Number] hourly callers based on location, needs, and worker availability. Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards, and weather conditions. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Clear understanding of [Task] and [Task] as well as [Skill] training.

[Job Title] with [Number] years of successful [Skill] and [Skill] experience. Strong knowledge of local routes and laws, as evidenced by [Number] years in the industry. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Refilling necessary vehicle fluids and reporting any maintenance needs is second nature to me. Experienced [Job title] adept at building effective processes and obtaining reliable, accurate information for business decision making. A meticulous transportation professional with a track record of inspecting buses efficiently before and after scheduled trips. Dedicated to learning, growing, and succeeding in [Industry]. Excellent driving and supervisory skills, as well as a thorough understanding of traffic laws, allowed for the best possible results. Local route knowledge

Problem resolution

Map expertise

Project organization

Passenger interaction

Customer service

Commercial driving

Clean driving record

Communications

[Type] equipment

Defensive Driving

Local traffic regulations

Process improvement

Local route knowledge

Vehicle inspections

First Aid/CPR

Work History

Professional Summary

Skills

Business Administration - Some college (No degree) Southwestern College - Chula Vista, CA

High School - 1996

CBTis 146 - Tijuana, B.C.

Education

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