Customer Service Operations Manager
Resume:
Michael J Dochney
Haddonfield, NJ 08033
adr08f@r.postjobfree.com
Operations Manager with 21 years of experience in all aspects of the air freight and express shipping industries.
Office Manager with 13 years of experience in all phases of the successful operation of a corporate office.
34 years of total experience in providing consummate dedication to customer service & employee satisfaction.
PROFESSIONAL EXPERIENCE
WINNER FORD, Cherry Hill, NJ
Vehicle Delivery Driver, February 2018 – April 2022
Inspect and deliver new utility trucks and vehicles to municipalities in the tri-state area (New Jersey, Pennsylvania and Delaware)
HILL INTERNATIONAL, Philadelphia, PA
Building Coordinator, January 2004 – August 2017
Shipping & Receiving, Express mailing (Fedex, UPS, DHL), Postal services and mail
Purchasing; larger expenditures
Document archival and shredding responsibilities
Office set-up, maintenance & reconfiguration
Corporate vehicle duties; critical deliveries, client & management transportation assist
Negotiate and implement vendor service agreements
FEDEX, Mount Laurel, NJ
Operations Manager, February 1982 – September 2003
The daily supervision of a 25 to 35 courier work group
The weekly formation of the schedule for a 100 t0 120 employee Fedex facility
Coordinated HR activities for above facility; hiring, terminations, training, etc.
Constant customer contact to promote the Fedex, People-Service-Profit philosophy
Continual attention to improving employee satisfaction
EDUCATION
RUTGERS UNIVERSITY, Camden, NJ
Bachelor of Arts in Fine Art, May 1975
ADDITIONAL SKILLS
Computer literate
Proficient in Microsoft Office
Effective in all Web based shipping applications, Fedex, UPS
Familiar with multiple document archival software programs
Furniture install & repair
Plumbing, wood working, locksmithing, painting, carpet install
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