Car Manager Relations

BRIAN M. SCHWARTZ

South Barrington, IL *****

****************@*****.***

847-***-**** (home)

847-***-**** (cell)

QUALIFICATIONS

Residential Real Estate, Customer Service, Customer Complaint Resolution, Sales, Marketing, Inventory Management, Claims Processing, Receivables Management, Management of Personnel, Scheduling and Delegation of Work, Quality Control, Database Management and other Automotive Management.

PROFESSIONAL EXPERIENCE

CENTURY 21 NEW HERITAGE WEST, West Dundee, IL 2018 - Present

Real Estate Broker

BIGGERS AUTOMOTIVE GROUP, Elgin and Schaumburg IL 1978 – 2018

Assistant Used Car Manager – Part Time 2015 - 2018

Biggers Mitsubishi

Service Director 1999 – 2015

Biggers Mitsubishi and Schaumburg Mitsubishi

Designed and set-up Parts and Service Departments at Schaumburg Mitsubishi.

Hire Parts and Service Department management and staff at Schaumburg Mitsubishi.

Manage ongoing operations in Parts and Service Departments at two Mitsubishi Dealerships.

Perform customer follow-up for Sales and Service.

Create and implement systems to ensure highest ratings in Customer Satisfaction for Sales and Service.

Design and implement systems for Sales and Service marketing and advertising to ensure positive customer experiences and enhance customer retention and referrals.

Resolve customer complaints and concerns.

Purchase Parts and Service Department supplies and services to ensure cost control and accountability.

Process warranty and insurance claims, ensuring prompt and accurate claim reimbursement.

Collect receivables for the Parts and Service Departments.

Customer Relations Manager 1991 - 1999

Service Shop Scheduler and Dispatcher 1990 - 1991

Customer Relations Manager 1989 - 1990

Assistant Used Car Manager 1986 - 1989

Used Car Salesman 1983 - 1986

New Car Salesman 1981 - 1983

Used Car Porter 1978 - 1981

EDUCATION

Graduate of Larkin High School, Elgin IL

Member of National Honor Society

PROFESSIONAL DEVELPOMENT AND SKILLS

Real Estate Broker – Licensed in the State of Illinois

Completed training courses offered by Mitsubishi Motor Corporation of America’s Mitsubishi Academy. Courses included Inventory Management, Service Management, Operational Management, Mitsubishi’s MAGIC training, and others.

MS Word, MS Excel, MS Access, MS Outlook, and Reynolds and Reynolds Inventory Management System.

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