Crew Member Desktop Support

Riley Harris

**** ****** ***, ***** ****, TX ****5 • 512-***-****

*********@*****.***

Summary

I am very enthusiastic about computers and technology. My technical experience from troubleshooting and problem solving. I have copious experience in: reinstalling Operating Systems, updating Operating Systems, running antivirus software, troubleshooting most application errors, upgrading/replacing any faulty RAM, upgrading/replacing any a faulty graphics card(s), maintaining the air flow of the fans, Updating graphics card driver, and defragging Hard Disk Drive(s) on any PC.

Experience

Helpdesk/Desktop Support Engineer, Cap Gemini (Alpha Net) 3/2022 – 5/2022

Served customers with any computer related issues over the phone.

Completed 20 tickets a day.

Took the initiative to research information for alternative solutions for clients.

IT Help Desk Technician Intern, Firefly Aerospace 5/2021 – 11/2021

Setup and imaged new computer for new hires, and served customer with any computer related issues.

Imaged 10 computers a week with PXE. Completed 8 tickets a day.

Improved workflow by organized IT storage room. Created 8 ID badges a week for new hires.

Drive In Crew Member (Fountain), Sonic Drive In 9/2016 – 5/2017

Collaborated with team to serve customers.

Education

Computer information tech- user and computer support spec. Associates, Austin community college, MAY 2021

Earned Computer Information Tech- User and Computer Support Spec. Certificate

Skills

Analytical approach to problem solving

Determined

Imaged 280 computer with PXE

Troubleshooting Software Center issues

Can use RDP to fix users issues

Can add specific software collections to certain computers Software Center through SCCM

Can Create Tickets on Jira

Can Assign Tickets on Jira

Persevere

Efficient Time Management

Good Multitasker

Can Image and setup multiple computer at the same time

Can create Requisition Order through Odoo

Can create new hire ID badges through Honeywell

Can Troubleshoot VPN Issues

Can create tickets on Service Now

Activities

Took Video Game Design Course High School Senior Year.

Earned a Certificate in my Video Game Design Class.

Took half a semester of Computer Programming Course High School Sophomore Year.

Reinstalled Operating System.

Upgraded GPU.

Conduct regular computer maintenance.

Keep computer system up to date.

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