Sonya Carroll

**** ****** ******

Lufkin, Texas *5904

936-***-****

adr07m@r.postjobfree.com

OBJECTIVE

To secure a challenging position with an established company that will allow me to utilize and apply my abilities and experiences in healthcare.

PROFILE

Dedicated healthcare professional with more than 20 years of experience in the medical field. Excel in customer service, verbal and written communication, 10 years insurance verification and collection follow up experience. Familiar with CPT and ICD10 codes. Organized, with the ability to multi task, prioritize and complete task in a timely manner.

KEY SKILLS

-Highly motivated with strong analytical -Experience with Medicare, Medicaid,

And research skills commercial and PPO payers

-Policy interpretation -Utilization of Excel Spreadsheets

-Insurance verification -Ability to interact with other departments

-Pre-certification and Authorization -Adherent to HIPAA

-Claim status, follow-up and appeals -Committed to Patient information Privacy

EXPERIENCE

Dr. Carlton Lewis March 2011-Present

Referral and Scheduling Associate

Close collaboration with the doctor and other office staff. Issue patient referrals to visit specialists based on their healthcare needs as directed by the doctor. Interpretation of chart notations, schedule appointments, answer incoming calls and service the patient needs in a professional and cordial manner. Experienced using all office equipment to successfully execute task. Interact with insurance companies as needed.

Woodland Heights Medical Center

Accounts Receivable Collector September 2007- March 2011

Responsible for maintaining claim status, notating accounts, in a timely manner. Experience handling insurance companies stall tactics regarding claim appeals. Work various reports, spreadsheets and work closely with management to ensure all facet of, or problems with my AR were known.

PERSONAL TRAIT & STRENGTHS

Punctual Detail Oriented

Quick Leaner Critical Thinker/Problem Solver

Organized Ability to work individually or in a group environment

COMPUTER PROGRAMS/OFFICE EQUIPMENT

Meditech Medifax

HCA Patient Accounting HCA Collections

HMS (Green Screen) Windows

Excel Outlook

Microsoft Word PowerPoint

TMHP/TexMedConnect Fax

Scanner/Copier 10 Key

EDUCATION

Graduate – Lufkin High School

References Furnished Upon Request

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