Customer Service Representative
Resume:
Wendy Owens
Enterprise, AL. 36330
**********@*****.***
Skills
Data Entry, Filing, Answering Phones, Billing Customers Orders, Printing Business Cards and Letterhead,, Shipping and Receiving, AR/AP Billing, Microsoft, Word, Lotus, Excel, Copying, Scanning, Faxing, Quickbooks, Customer Service, Claims Processing, and Emailing
Experience
05/2013 - 06/2015
EHR - Enterprise, Alabama - CNA
•Daily care of Residents-bathe, feed, chk and change as needed.
•Complete Vitals-weight, height, and blood pressure and Temp.
•Input Patient Information into system-daily activities and habits.
04/1997 - 05/2005
IBS/NGC Corp.- Pompano Beach, Florida - Customer Service Representative
•Input Customer Orders, Faxing, Filing, Answering Phones, Billing Special Orders.
•Shipping and Receiving UPS/FED- X, Designing and Printing Business Cards and Letterhead.
•Copying and Scanning Material with Email Interaction with Customers.
10/16/2016 - 2/14/2017 SITEL CORPORATION - Customer Service Agent(Voice)
• Answered Calls from Toys R US Customers and placed orders
•Looked up Orders to be shipped and/or picked up from store
•Applied credits, rewards dollar points, and/or check stores for available product
•Answered General Inquiry questions for and about Toys R US
•Cancelled orders, freeze/unfreeze store credit cards, and check balances
10/05/2021 -
SYKES ENTERPRISES - Participant Service Agent(Voice and Email)
•Answered Calls For DBI Inc. Subsidary of WexInc. Health Finance
•Assisted with Profile Updates
•Created request for Claims to be reprocessed or request for funds to be applied to a different plan year
•Reactivated suspended Debit Cards and order for new Debit Cards
•Explain reasons for denial of Claims
•Worked the Customer Service and Password Reset Email Queues
•Emailed Customer as needed and Outbound Follow Up Calls to Customer
•Created Cases and Technical Tickets to assist Customer with account and website/mobile app issues
•Processed Void/Reissue of Reimbursement Checks
•Educated the Customer on their Health Savings Flex spending plans
•Mailed Documents to Customer
Education
08/2004 - 08/2005
MedVance Institute - Diploma
I took courses within a one year time frame in order to learn how to become a Medical Assistant.
08/1990 - 05/1994
08/1990 - 05/1994
Broward College - No Diploma
I took courses over four year time span, I did not graduate. My intended plan of study was for Nursing.
08/1985 - 06/1989
Fort Lauderdale High School - Diploma
I took General Education Courses in order to obtain my High School Diploma.
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