It Technician Active Directory
Resume:
ANDREW STRINGER
IT Technician
CONTACT
PHONE:
EMAIL:
******.***********@*****.***
LOCATION:
Lexington, Kentucky
DOB:
EDUCATION
Somerset High School
**** - 2012
Sullivan University
2018-Present
Bachelors of Science – Information Systems and Information Technology
WORK EXPERIENCE
IPL Macro – Jr. Systems Administrator
2020-Current
Handled user submitted tickets for company apps and user workstations, assisted with migration to new global domain, creation of new user profiles, created standard build kits to be deployed to new user, worked with users around the globe. Supported Windows and Mac users, CADD systems, remote desktops, active directory, O365 administration.
Red Mile – HHR Lead / HHR Technician/IT Technician
2017–2020
Assisted with management of gaming attendants and technicians to maintain gaming terminals and guest experience. Troubleshooting of technical concerns in terminals, submitted ticketing and tracking of trending issues. Resolved guest inquiries and complaints. In IT, supported all systems for both KRM and The Red Mile.
T.A Petro – Assistant General Manager
2016–2017
Maintain store inventory, cleanliness, and correct procedure. Handled all daily reporting to corporate office, balancing of cash drawers, ordering, and staff training.
K12 Inc. – Senior Technical Representative and KB Editor
2013–2015
Handling of all remote support tickets and escalated tech tickets, reaching out to clients with outstanding issues, counseling other reps on proper procedure, training new reps for production readiness, and insuring knowledge base accuracy and completion.
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