Customer Service Receptionist
Resume:
Sydney D. Ordway
Customer service manager seeking an opportunity to use my customer
service and management skills to improve customer satisfaction. To obtain a position that will enable me to use my background, and ability to work well with people.
10659 S. Mason Rd
Bannister, MI 48807
******.********@*****.***
EXPERIENCE
Gastroenterology Receptionist, Memorial Healthcare, Owosso May 2022- Present
I answer multiple phone calls a day. While scheduling new patients when receiving a referral. I greet the patients as they walk into the o ce while also making sure all of their demos are correct or needs to be changed. Checking patients in to let the doctor know that they have arrived for their appointment.
Receptionist Float, Memorial Healthcare, Owosso
November 2022- May 2022
I travel to multiple departments through Memorial Healthcare including ENT, Family Practice, Urology, OBGYN, Orthopedics, Gastroenterology, and Pediatric. I would greet patients as they would walk into the department, answer the phone and help the departments out in any way I could.
Podiatry Receptionist, Memorial Healthcare, Owosso August 2021- May 2022
I answer many phone calls as the only receptionist in my practice while providing great customer service towards all patients. I am responsible for accurately checking insurances and understanding basic insurance benefits while also collecting copays. Set up new patient appointments. Take messages over the phone and send it to the doctor and his medical assistant.
Assistant Manager, Subway, Ovid
August 2020- August 2021
Ensure that we have proper sta ng. Balance the tills accurately in the mornings. Train new hires on all positions and check their work for quality. Excellent customer service skills. E ectively handle customer complaints. Attend manager meetings and provide input on upcoming events. Ensuring Covid safety protocols are followed by sta and customers.
Hostess, Big Boy, St.Johns
May 2019- August 2020
Trusted in working the cash register, greeting customers at the entrance and politely showing them to their tables. I also helped make desserts for the servers and helped the servers with any request when they are busy. SKILLS
Excellent computer skills
Great customers service
Punctual
Team player
Quick learner
Trustworthy
Dishwasher, Big Boy, St. Johns
July 2018- May 2019
Responsible for the cleanliness of all dishes and proper distribution of clean dishes. Trusted with environmental services such as waste removal, sweeping and mopping the floors around the building, and restroom cleanliness.
Caregiver, St. Johns
May 2017- August 2017
Entrusted to provide daycare services for a 10-year-old girl during summer vacation. Prepared meals and supervised daily chores were being completed. Provided educational opportunities with activities and trips to the park. EDUCATION
Ovid Elsie High School, Elsie MI — General
Graduate 2020
Baker College, Owosso
Took two semesters of Human Resources 2020-2021
BLS Certified, Owosso
August 2021
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