Loan Processor Customer Service
Resume:
Ronda Bundy
*** * *** **. *****, Texas 75098 ************@***.***
EXPERIENCE
Sr. Mortgage Loan Processor
Jul, 2014 / Jan, 2017
DHI Mortgage
Rowlett, Texas
Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages. Review and verify borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. Ensure compliance with company policies, underwriting guidelines and lending-program requirements. Mortgage industry professional with loan-processing experience and a comprehensive knowledge of conventional and government loan programs. Thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from preapproval to closing. Excellent customer service was a must for borrowers, loan officers and vendors. Computer savvy in MS Office Suite and proprietary mortgage processing software.
Sr. Loan Processor
Nov, 2005 / May, 2013
Citibank
Irving, Texas
Maintain and process a pipeline of over fifty files while consistently meeting or exceeding the monthly goals as set forth by management. Responsible for gathering all documentation needed for final Underwriting review. Review and calculate income, complete appraisal and title review/analysis. Consistent contact with the clients/brokers regarding the status of the file /concerns. Assist other processors with challenge files/ calls. Customer Service was most important to clients, vendors, loan officers and management.
Team Manager
Aug, 2003 / Nov, 2005
Citibank
Irving, Texas
Responsible for supervising a team of 7 processors utilizing daily reports to monitor employee performance, performing weekly work list reviews, and providing guidance/coaching where necessary. Conducted individual monthly performance reviews covering previous month’s production and addressed areas for improvement. Responsible for hiring new employees. Assisted processors with product questions and/or concerns, as well and handle escalated customer service issues for the team. Workflow Coordinator
Nov, 2002 / Aug, 2003
Citibank
Irving, Texas
Maintained workflow within the processing unit, reviewed each processor’s work list, and coached staff in areas that needed improvement. Calculated and reviewed challenging income, reviewed appraisals and titles for approval, and oversaw solutions for Risk Management approval/denial.
Sr. Mortgage Loan Processor
May, 1999 / Nov, 2002
Citibank
Irving, Texas
Maintain and process a pipeline of over fifty files while consistently meeting or exceeding the monthly goals as set forth by management. Responsible for gathering all documentation needed for final Underwriting review. Review and calculate income, complete appraisal and title review/analysis. Consistent contact with the clients/brokers regarding the status of the file/concerns. Assist other processors with challenge files/ calls.
Loan Processor
Apr, 1997 / Mar, 1999
First Plus Financial
Dallas, Texas
Worked directly with loan officer. Received file, ordered title and cleared old mortgage liens, tax liens, judgments, appraisal, flood reports. Requested pertinent documents from the borrower, calculated income, sent out voes, ordered payoffs. Sent to closing after obtaining final approval. Keep borrower, loan officer and management updated on progress.
Loan Processor
Oct, 1993 / Mar, 1997
American Remodeling, Dallas, TX
Dallas, Texas
Processor for Sears siding, soffit, fascia, windows and doors. Reviewed package from branch and submitted to pertinent broker for approval. Requested documents from the borrower per the approval. Ordered and cleared title of old mortgage, tax liens and judgments. Ordered appraisal, flood report, calculated income. Submitted package to broker for final approval and released job to production. Excellent customer service was a must.
1991-1993 Guaranteed Student Loan Corporation, Austin, TX Aug, 1991 / Jul, 1993
Guaranteed Student Loan Corporation
Austin, Texas
Reviewed and applied student loan deferments and forbearance per hardship. Provided excellent customer service to customers. Consumer Loan Officer
Mar, 1988 / Jul, 1991
LCRA Credit Union
Austin, Texas
Took loan request, pulled credit, approved loan and data entered onto system. Disbursed loan, called in drafting instructions for new auto's. Appraised used autos for loan. If loan was not approvable went to loan committee. Was also responsible for light collections, back up teller and receptionist. Great Customer service was an utmost importance.
Jr. Accountant
Apr, 1983 / Feb, 1988
Travis Title Company
Austin, Texas
Worked under controller. Responsible for bank reconciliations, payroll, general ledger, accounts payable/receivables, issued invoices, journal entries. Handled discrepancies on employee insurance claims.
Teller, New Accounts Rep., Loan Officer Asst.
Jun, 1974 / Feb, 1983
Dallas Teachers Credit Union/Credit Union of Texas Richardson, Texas
Cashed checks, made deposits, loan payments, balanced cash drawer. Opened checking/saving account, sold travelers checks. Pulled member files, pulled credit reports, disbursed loans and data entered information onto the system. Excellent customer service was provided.
SKILL HIGHLIGHTS
Microsoft Office, Outlook, Excel, Word
EDUCATION
1971 / 1975
Wylie High School
Basic Studies
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