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Loan Processor Customer Service

Location:
Dallas, TX
Posted:
May 07, 2022

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Resume:

Ronda Bundy

214-***-****

*** * *** **. *****, Texas 75098 adqzvg@r.postjobfree.com

EXPERIENCE

Sr. Mortgage Loan Processor

Jul, 2014 / Jan, 2017

DHI Mortgage

Rowlett, Texas

Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages. Review and verify borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. Ensure compliance with company policies, underwriting guidelines and lending-program requirements. Mortgage industry professional with loan-processing experience and a comprehensive knowledge of conventional and government loan programs. Thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from preapproval to closing. Excellent customer service was a must for borrowers, loan officers and vendors. Computer savvy in MS Office Suite and proprietary mortgage processing software.

Sr. Loan Processor

Nov, 2005 / May, 2013

Citibank

Irving, Texas

Maintain and process a pipeline of over fifty files while consistently meeting or exceeding the monthly goals as set forth by management. Responsible for gathering all documentation needed for final Underwriting review. Review and calculate income, complete appraisal and title review/analysis. Consistent contact with the clients/brokers regarding the status of the file /concerns. Assist other processors with challenge files/ calls. Customer Service was most important to clients, vendors, loan officers and management.

Team Manager

Aug, 2003 / Nov, 2005

Citibank

Irving, Texas

Responsible for supervising a team of 7 processors utilizing daily reports to monitor employee performance, performing weekly work list reviews, and providing guidance/coaching where necessary. Conducted individual monthly performance reviews covering previous month’s production and addressed areas for improvement. Responsible for hiring new employees. Assisted processors with product questions and/or concerns, as well and handle escalated customer service issues for the team. Workflow Coordinator

Nov, 2002 / Aug, 2003

Citibank

Irving, Texas

Maintained workflow within the processing unit, reviewed each processor’s work list, and coached staff in areas that needed improvement. Calculated and reviewed challenging income, reviewed appraisals and titles for approval, and oversaw solutions for Risk Management approval/denial.

Sr. Mortgage Loan Processor

May, 1999 / Nov, 2002

Citibank

Irving, Texas

Maintain and process a pipeline of over fifty files while consistently meeting or exceeding the monthly goals as set forth by management. Responsible for gathering all documentation needed for final Underwriting review. Review and calculate income, complete appraisal and title review/analysis. Consistent contact with the clients/brokers regarding the status of the file/concerns. Assist other processors with challenge files/ calls.

Loan Processor

Apr, 1997 / Mar, 1999

First Plus Financial

Dallas, Texas

Worked directly with loan officer. Received file, ordered title and cleared old mortgage liens, tax liens, judgments, appraisal, flood reports. Requested pertinent documents from the borrower, calculated income, sent out voes, ordered payoffs. Sent to closing after obtaining final approval. Keep borrower, loan officer and management updated on progress.

Loan Processor

Oct, 1993 / Mar, 1997

American Remodeling, Dallas, TX

Dallas, Texas

Processor for Sears siding, soffit, fascia, windows and doors. Reviewed package from branch and submitted to pertinent broker for approval. Requested documents from the borrower per the approval. Ordered and cleared title of old mortgage, tax liens and judgments. Ordered appraisal, flood report, calculated income. Submitted package to broker for final approval and released job to production. Excellent customer service was a must.

1991-1993 Guaranteed Student Loan Corporation, Austin, TX Aug, 1991 / Jul, 1993

Guaranteed Student Loan Corporation

Austin, Texas

Reviewed and applied student loan deferments and forbearance per hardship. Provided excellent customer service to customers. Consumer Loan Officer

Mar, 1988 / Jul, 1991

LCRA Credit Union

Austin, Texas

Took loan request, pulled credit, approved loan and data entered onto system. Disbursed loan, called in drafting instructions for new auto's. Appraised used autos for loan. If loan was not approvable went to loan committee. Was also responsible for light collections, back up teller and receptionist. Great Customer service was an utmost importance.

Jr. Accountant

Apr, 1983 / Feb, 1988

Travis Title Company

Austin, Texas

Worked under controller. Responsible for bank reconciliations, payroll, general ledger, accounts payable/receivables, issued invoices, journal entries. Handled discrepancies on employee insurance claims.

Teller, New Accounts Rep., Loan Officer Asst.

Jun, 1974 / Feb, 1983

Dallas Teachers Credit Union/Credit Union of Texas Richardson, Texas

Cashed checks, made deposits, loan payments, balanced cash drawer. Opened checking/saving account, sold travelers checks. Pulled member files, pulled credit reports, disbursed loans and data entered information onto the system. Excellent customer service was provided.

SKILL HIGHLIGHTS

Microsoft Office, Outlook, Excel, Word

EDUCATION

1971 / 1975

Wylie High School

Basic Studies



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